Melissa Rosenbaum
Byhalia
Summary
Seasoned Commercial Lines Account Executive with 25 years of experience in managing complex commercial accounts and providing outstanding client service. Expertise in coverage analysis, policy administration, account servicing, carrier relations, and risk management. Currently oversee a diverse portfolio of habitational accounts, including apartment communities and multifamily residential properties, utilizing Sagitta and ImageRight systems.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Client Account Executive
McGriff
Memphis
2019 - Current
- Manage a large commercial lines portfolio specializing in habitational risks, including apartment communities and multifamily residential properties.
- Serve as the primary point of contact for clients, providing guidance on commercial property and casualty insurance coverage.
- Analyze client exposures and recommend coverage solutions tailored to individual property risks.
- Reviewed policies, endorsements, audits, and renewals, ensuring accuracy and appropriate coverage for clients.
- Prepare certificates of insurance, binders, evidence of property insurance, and related policy documentation.
- Collaborated with underwriters and carrier representatives to resolve coverage issues, enhancing client satisfaction.
- Process endorsements, policy changes, cancellations, and reinstatements utilizing Sagitta while maintaining electronic documentation in ImageRight.
- Built and maintained strong client relationships through proactive communication and responsive account management.
Receptionist / Assistance Account Manager
Risk Strategies
Memphis
2016 - 2018
- Managed incoming calls and directed them to appropriate personnel.
- Processed incoming mail and packages, distributing them to designated personnel.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Review policies, endorsements, audits, and renewals to ensure policy accuracy and appropriate coverage.
- Prepare certificates of insurance, binders, evidence of property insurance, and related policy documentation.
Commercial Lines Account Manager
Harris Madden & Powell
Memphis
2014 - 2015
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Assisted clients in understanding policy options and making informed decisions.
- Collaborated with underwriters to facilitate timely quotes and renewals.
- Negotiated terms and conditions on behalf of clients with carriers.
- Prepared proposals for new business, renewals and endorsements.
- Prepared accurate documentation for policy changes and endorsements.
- Ensured accuracy of all documentation including applications, invoices, certificates of insurance.
- Built strong working relationships with underwriters to secure favorable terms and pricing for clients.
- Prepared financial agreements and invoiced transactions for client accounts.
Commercial Lines Account Manager
McDaniel & Whitley, Inc.
Memphis
2011 - 2014
- Managed client accounts and maintained strong relationships with policyholders.
- Negotiated terms and conditions on behalf of clients with carriers.
- Collaborated with underwriters to facilitate timely quotes and renewals.
- Prepared proposals for new business, renewals and endorsements.
- Resolved client inquiries and issues promptly to ensure satisfaction.
- Assisted customers in filing claims.
- Researched and resolved billing discrepancies in a timely manner.
Commercial Lines Account Manager/Marketing Coordinator
Lipscomb & Pitts Insurance
Memphis
2004 - 2011
- Obtained competitive quotes using carrier rating systems and software, adhering to agency authority guidelines.
- Prepared and submitted new business submissions to carriers for competitive quotes.
- Reviewed prospect insurance policies to assess coverage needs and developed targeted market strategies.
- Created insurance proposals detailing recommended and optional coverages.
- Ordered policies from carriers and updated agency management system with accurate bound coverages.
Commercial Lines Account Manager
Harris Madden & Powell
Memphis
1998 - 2004
- Analyzed commercial insurance policies for compliance, ensuring optimal coverage for clients.
- Assisted clients in understanding policy options and making informed decisions.
- Collaborated with underwriters to secure timely quotes and streamline renewal processes.
- Cultivated and strengthened client relationships, enhancing customer satisfaction and loyalty.
- Negotiated terms and conditions on behalf of clients with carriers.
- Prepared proposals for new business, renewals and endorsements.
- Ensured accuracy of all documentation including applications, invoices, certificates of insurance.
- Built strong working relationships with underwriters to secure favorable terms and pricing for clients.
Education
High School Diploma -
H.W. Byers Attendance Center
Mt. Pleasant, MS05-1992
Skills
- Commercial insurance expertise
- Policy management
- Insurance analytics
- Risk assessment
- Client acquisition
- Billing and account servicing
- Customer relationship management
- Effective communication
- Problem resolution
- Task prioritization
Certification
- Mississippi Property & Casualty Insurance License - Active
Timeline
Client Account Executive
McGriff
2019 - Current
Receptionist / Assistance Account Manager
Risk Strategies
2016 - 2018
Commercial Lines Account Manager
Harris Madden & Powell
2014 - 2015
Commercial Lines Account Manager
McDaniel & Whitley, Inc.
2011 - 2014
Commercial Lines Account Manager/Marketing Coordinator
Lipscomb & Pitts Insurance
2004 - 2011
Commercial Lines Account Manager
Harris Madden & Powell
1998 - 2004
High School Diploma -
H.W. Byers Attendance Center