Meshunna Ross
Itta Bena
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Secretary
Greenwood Leflore Consolidated
Greenwood
07.2024 - Current
- Handled incoming calls and directed callers to appropriate department or employee.
- Maintained organized filing system of paper and electronic documents.
- Created and updated spreadsheets to track and report data.
- Maintained inventory of office supplies and placed orders when necessary.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
Media Assistant
Greenwood Leflore Consolidated
Greenwood
11.2023 - 07.2024
- Developed weekly and monthly content calendars to organize and guide company media activities.
- Proofread copy prior to finalizing print publications or online postings.
- Prepared presentations that highlighted key accomplishments during quarterly meetings.
- Entered and updated patrons' records on computers.
- Collaborated with internal teams to develop creative strategies for multimedia projects.
Customer Service Representative
Amazon
REMOTE
12.2016 - 11.2023
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services and company information.
- Handled over 80+ calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
Sales Associate
Double Quick
Greenwood
10.2013 - 12.2016
- Engaged customers in friendly, professional dialogue to determine needs.
- Organized stockroom shelves according to size, color or style.
- Provided accurate information about products, prices and services.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Bagged or packaged purchases and wrapped gifts.
- Answered incoming telephone calls to provide store, products and services information.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Education
Bachelor of Science - Business Administration
Walden University
Minneapolis, MN05.2022
Skills
- Account Management
- Credit Card Payment Processing
- Customer Relations
- Business Development Understanding
- Microsoft Word
- Microsoft Excel
- Customer Service
- Data Evaluation
Timeline
Secretary
Greenwood Leflore Consolidated
07.2024 - Current
Media Assistant
Greenwood Leflore Consolidated
11.2023 - 07.2024
Customer Service Representative
Amazon
12.2016 - 11.2023
Sales Associate
Double Quick
10.2013 - 12.2016
Bachelor of Science - Business Administration
Walden University
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