Michael Barnes

• Operated tractor-trailer units across various regional routes.
• Conducted pre-trip and post-trip vehicle inspections for safety compliance.
• Maintained accurate logs of driving hours and rest periods.
• Communicated with dispatch to coordinate timely deliveries.

• Operated tractor-trailer units across various regional routes.
• Conducted pre-trip and post-trip vehicle inspections for safety compliance.
• Maintained accurate logs of driving hours and rest periods.
• Managed communication between drivers, customers, and management for smooth operations.
• Managed a large volume of phone calls while ensuring accuracy in data entry.
• Assigned drivers to appropriate routes based on customer needs.
• Resolved customer complaints related to service issues or delays.

• Coordinated daily dispatch operations to ensure timely deliveries and efficient routing.
• Managed communication between drivers, customers, and management for smooth operations.
• Utilized dispatch software for tracking shipments and optimizing routes effectively.
• Scheduled driver shifts and assignments based on operational needs and availability.
• Resolved logistical issues promptly to maintain service quality and customer satisfaction.
• Monitored vehicle locations in real-time to enhance response times and resource allocation.
• Managed a large volume of phone calls while ensuring accuracy in data entry.
• Resolved customer complaints related to service issues or delays.
• Updated records of driver locations, delays, and cancellations.

• Operated tractor-trailer units across various regional routes.
• Conducted pre-trip and post-trip vehicle inspections for safety compliance.
• Maintained accurate logs of driving hours and rest periods.
• Communicated with dispatch to coordinate timely deliveries.
• Loaded and unloaded freight using appropriate equipment and techniques.
• Adhered to all traffic laws and company safety regulations.
• Managed cargo securement to prevent damage during transport.
• Provided excellent customer service during deliveries and pickups.
• Transported goods to and from specified destinations in accordance with delivery schedules.
• Communicated with dispatchers regarding pickup and delivery times.
• Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
• Inspected truck before and after trips, ensuring all safety regulations were followed.
• Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
• Filled out paperwork accurately at each stop along route including bills of lading and trip sheets.

• The specialized equipment division of the rehab department for Praxair Healthcare was purchased by National Seating and Mobility.
• My responsibilities for the technical side of things remained the same. I also excepted the role of branch manager which included the responsibilities of day to day operations of branch and branch personnel.

• Home Care Supply was purchased by

Praxair Healthcare and my duties and

responsibilities continued.

• Provided technical support for home care equipment and supplies.
• Assisted customers with product inquiries and troubleshooting issues.
• Collaborated with team members to improve service delivery processes.
• Maintained accurate records of equipment inventory and usage logs.
• Facilitated communication between clients and service providers effectively.
• Resolved client concerns promptly to ensure satisfaction with services.
• Maintained user accounts, passwords, data integrity and system security.
• Trained users on how to use various pieces of technology safely and efficiently.
• Created detailed documentation of processes and procedures related to technology support.
• Ensured compliance with established policies and procedures related to IT operations.
• Troubleshot hardware and software issues for users in a timely manner.

• Supervised daily operations to ensure efficient workflow and team productivity.
• Trained staff on safety protocols and proper material handling techniques.
• Managed inventory levels to meet project demands and minimize delays.
• Coordinated with suppliers to source quality materials for construction projects.
• Conducted regular safety inspections to maintain compliance with regulations.
• Resolved customer inquiries and provided product recommendations effectively.
• Monitored staff performance and addressed issues.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Assigned tasks to associates to fit skill levels and maximize team performance.
• Developed and implemented strategies to increase customer satisfaction and loyalty.