Michael Johnson
Hernando,MS
Summary
Hardworking and passionate person with strong organizational skills eager to help foster an environment of teamwork and togetherness within the student population and the community. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Ready to help bring a positive attitude and commitment to continuous learning and growth.
Overview
1
1
Certification
Work History
Customer Service Representative
Strike Zone Bowling
06.2025 - Current
- Assisted customers with inquiries and provided accurate product information.
- Resolved 20 customer complaints efficiently, ensuring satisfaction and loyalty.
- Maintained knowledge of products and services to enhance customer interactions.
- Collaborated with team members to streamline service processes and improve response times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Participated in training programs to enhance product knowledge and customer service skills.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Handled transactions accurately, processing payments and refunds as needed.
- Adapted quickly to new tools and platforms for customer support tasks.
- Supported team initiatives aimed at enhancing overall customer service experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Some College (No Degree) - Criminology
Blue Mountain Christian University
Blue Mountain, MSBachelor of Science - Law Studies
University of Mississippi
University, MS05-2028
Skills
- Customer service
- Critical thinking
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Microsoft Excel
- Complaint handling
- Microsoft outlook
- Team development
- Microsoft PowerPoint
- Microsoft Office Suite
- Store maintenance
- Microsoft outlook
- Team development
- Microsoft PowerPoint
- Microsoft Office Suite
- Store maintenance
Certification
General Industry Safety and Health for Occupational Safety and Health Administration (OSHA)
Timeline
Customer Service Representative
Strike Zone Bowling
06.2025 - Current
Some College (No Degree) - Criminology
Blue Mountain Christian University
Bachelor of Science - Law Studies
University of Mississippi
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