Michael Kyzar
Florence
Summary
Accomplished logistics professional with a proven track record at KLLM Transportation, enhancing operational efficiency and customer satisfaction. Expert in load management and logistics analysis, I excel in fostering professional relationships and streamlining transportation planning. My leadership in mentoring teams and optimizing route development has significantly contributed to achieving strategic goals.
Overview
12
12
years of professional experience
Work History
Loadplanner
KLLM Transportation
Richland, MS
06.2020 - 02.2025
- Oversaw freight preparation to keep regulations and client requirements satisfied.
- Coordinated with carriers for on-time delivery by tracking trucks for pick-up, estimating times of arrival and delivery and recovering loads.
- Provided detailed instruction to various customers and associates from other shifts by phone and e-mail.
- Processed customer orders, planned and optimized shipments into loads and tendered freight to third-party carriers.
- Communicated with management and customers by tracking, auditing and troubleshooting operational issues.
- Determined appropriate loads and practical delivery schedule for each [Type] vehicle by balancing needs and availability of both drivers and clients.
- Updated company database with shipping information using [Software] to maintain visibility of operations for management.
- Provided training and mentorship to subordinate staff to gauge preparedness in executing [Type] plans.
- Observed and tracked consignments to verify timely deliveries and accurate invoicing.
- Resolved problems, improved operations and provided exceptional service.
- Applied effective time management techniques to meet tight deadlines.
Day Local Dispatch
KLLM Transportation
Richland, MS
02.2020 - 06.2020
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Night Customer Service
KLLM Transportation
Richland, MS
09.2019 - 09.2020
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Night Local Dispatch
KLLM Transportation
Richland, MS
09.2018 - 09.2019
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
ATT Retailer
Expreme Wireless
Pearl, MS
10.2015 - 05.2018
- Resolved customer complaints in professional and timely manner.
- Performed cash, card, and check transactions to complete customer purchases.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
Vehicle Operator
USAF
Whiteman Air Force Base, MO
12.2012 - 05.2015
- Upheld high standards of cleanliness, sanitation, and service.
- Arrived on time to customer appointments.
- Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
- Managed teams of drivers, shift schedules and reservation calendars.
- Operated party vehicles, buses and town cars.
- Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
- Drove safely and obeyed traffic laws to avoid accidents and injuries.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Drove safely in various weather and road conditions to avoid accidents.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
Education
High School Diploma -
Raymond High School
Raymond, MS05-2012
Skills
- [Type] equipment
- Load management
- Warehouse operations
- Managing accounts
- Outbound dock operations
- Routing
- Transportation planning
- Delay resolution
- Route development
- Route optimization
- Worksite safety
- Logistics management
- Logistics analysis
- Load distribution
- Freight coordination
Timeline
Loadplanner
KLLM Transportation
06.2020 - 02.2025
Day Local Dispatch
KLLM Transportation
02.2020 - 06.2020
Night Customer Service
KLLM Transportation
09.2019 - 09.2020
Night Local Dispatch
KLLM Transportation
09.2018 - 09.2019
ATT Retailer
Expreme Wireless
10.2015 - 05.2018
Vehicle Operator
USAF
12.2012 - 05.2015
High School Diploma -
Raymond High School