Michael Studaway
Jackson,MS
Summary
Client-focused technical professional with proven expertise in the travel center, retail, and customer service industries. Skilled in retail marketing and team management with 8+ years of experience in merchandising and customer service. Recognized for efficiently addressing technical challenges and ensuring optimal equipment performance. Strong emphasis on team collaboration and adaptability in dynamic work environments. Proficient in diagnostics, troubleshooting, logistics, training, and proactive customer interaction. Dedicated to understanding clients' unique circumstances through active listening and providing personalized recommendations.
Overview
19
19
years of professional experience
Work History
Field Service Representative
DAS Companies
01.2016 - Current
- Ensuring that customers have a positive shopping experience, resolving customer complaints and maintaining customer satisfaction.
- Developed integrated brand marketing plans, programs and campaigns to support business objectives and sales goals.
- Built and maintained positive client relationships, overseeing merchandising operations to ensure optimal product displays and alignment with brand standards
- Processing customer orders, generating shipping documents, and dispatching shipments to carriers.
- Understanding of the products or services being serviced, ability to diagnose technical issues, knowledge of relevant equipment operation.
- Improve product appeal and knowledge trough training sells staff on product highlights and features
- Analyze situations, identifying root causes of issues, and implementing effective solutions
- Accurately recording service details, customer information, and completing necessary paperwork
Licensed Insurance Producer & Office Manager
Allstate Insurance Company
01.2006 - 01.2016
- Licensed Property and Casualty insurance sales agent in several states.
- Held leadership roles across two agencies as Lead Producer at both locations and Office Manager at one
- Delivered personalized insurance solutions, optimized office workflows, and managed a team to improve sales performance and customer experience
- Assist applicants in completing insurance application process/assist in ongoing customer service and policy maintenance for existing clientele.
- Develop leads and look for opportunities to sell life and health insurance as well as bank products.
- Answered high volume of inbound phone calls from AARP members requesting insurance to meet their personal lines insurance needs.
- Self-motivated and Service-oriented professional who built strong responsive and accessible relationships with clients.
Education
Certificate - AC/Refrigeration
Career Development Center
Jackson, MSComputer-Aided Design Studies -
Hinds Community College
Jackson, MSHigh School Diploma -
Lanier High School
Jackson, MSSkills
- Team Management and Operations
- Product Marketing and Presentation
- Sales Strategy
- Client Relations and Customer Support
- Facility and Policy Processes
- Workflow Efficiency
- Time Management
- Adaptability to Change
- Work Order Preparation
- Operations and Logistics
- Workflow Optimization
- Field Operations
- Service Management
- Change Management
- Problem-Solving
- Microsoft Office
- Preventive Maintenance
- Insurance Coverage Customization
Websites
Timeline
Field Service Representative
DAS Companies
01.2016 - Current
Licensed Insurance Producer & Office Manager
Allstate Insurance Company
01.2006 - 01.2016
Computer-Aided Design Studies -
Hinds Community College
Certificate - AC/Refrigeration
Career Development Center
High School Diploma -
Lanier High School
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