Michele Green
Jackson
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Advanced Medical Support Assistant
George Whalen VA Salt Lake City
Jackson
06.2025 - Current
- Coordinated appointments and referrals, ensuring timely access to healthcare services.
- Managed patient scheduling to optimize clinic operations and reduce wait times.
- Assisted with processing and maintaining medical records for accuracy and compliance.
- Communicated effectively with veterans to provide information on benefits and services.
- Upload & maintain correct documentation for benefits & insurance
- Schedules appointments for patients with a variety of Community Care providers.
- Communicates with multiple agencies to ensure they accept VA payments.
- Prepare all records and documentations using multiple systems such as Refdoc, HSRM, EPS, CPRS & PPMS.
- Review claims, check status of claims & consults
- Conduct interviews in person or by phone with veterans, representatives & advocates to explain VA benefits & other related programs
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
- Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
- Enhanced patient satisfaction by efficiently managing appointment schedules and providing timely reminders.
Advanced Medical Support Assistant
Sonny G. Montgomery VA
Jackson, MS
09.2020 - 06.2025
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Supported clinical staff by preparing exam rooms and assisting during patient visits.
- Implemented electronic health record systems to streamline documentation processes.
- Organized patient follow-up communications, enhancing overall patient satisfaction levels.
- Trained new team members on office procedures and patient interaction protocols.
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
- Mailed patient appointment letters.
HR Service Coordinator
Jackson Hinds Comprehensive Health
Jackson, MS
07.2019 - 07.2020
- Managed intake processes, ensuring accurate documentation and compliance with health regulations.
- Developed training materials for staff on operational procedures and best practices in service coordination.
- Collaborated with healthcare teams to streamline communication and improve patient care pathways.
- Led initiatives to integrate new software tools, enhancing data management and workflow efficiency.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Overlooks employee files, identifies discrepancies, and gathers information needed to complete file.
- Performs duties to offer start dates, orientation dates, set up interviews
- Provides support to new employees & current employees with benefit or HR questions & concerns.
Education
No Degree - Health Administration
Holme Community College
Ridgeland, MS12-2027
Skills
- Conflict resolution techniques
- Patient communication
- Workflow optimization
- Insurance verification
- HIPAA compliance
- Professionalism and ethics
- Recordkeeping skills
- Data entry proficiency
- Medical record assessment
- Empathy & Active Listening
- Confidentiality
Timeline
Advanced Medical Support Assistant
George Whalen VA Salt Lake City
06.2025 - Current
Advanced Medical Support Assistant
Sonny G. Montgomery VA
09.2020 - 06.2025
HR Service Coordinator
Jackson Hinds Comprehensive Health
07.2019 - 07.2020
No Degree - Health Administration
Holme Community College