Michele Hopkins
Petal
Summary
Dynamic customer service professional with a proven track record at Forrest General Hospital excelling in complaint resolution and relationship building. Skilled in accurate data entry and proficient in Microsoft Office Suite, I enhance customer satisfaction and loyalty through effective communication and a commitment to excellence.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CSR
Hattiesburg Medical Supply
09.2025 - Current
- Assisted customers with product inquiries and order placements.
- Resolved customer complaints, ensuring satisfaction and retention.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with team members to enhance service delivery efficiency.
- Provided product demonstrations and usage instructions to customers.
- Processed returns and exchanges in compliance with company policies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Title Clerk
Dean McCrary Kia
01.2025 - 09.2025
- Processed vehicle titles and registrations efficiently to ensure timely delivery to clients.
- Assisted in preparing documents for vehicle sales and trade-ins, maintaining accuracy throughout transactions.
- Collaborated with sales team to verify information on customer contracts, ensuring compliance with regulations.
- Maintained organized filing system for title records, improving retrieval speed and document tracking accuracy.
- Communicated effectively with state agencies to resolve title issues, enhancing overall customer satisfaction.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
Human Resources Assistant
Forrest General Hospital
03.2023 - 04.2024
- Maintained employee records and HR databases, ensuring data accuracy and confidentiality.
- Supported onboarding activities by preparing orientation materials and conducting new hire introductions.
- Responded to employee inquiries regarding policies, procedures, and benefits with prompt assistance.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Organized new employee orientation schedules for new hires.
Administrative Assistant
Forrest General Hospital
03.2017 - 01.2020
- Prepared reports and documentation for departmental meetings, contributing to informed decision-making.
- Monitored inventory levels of office supplies, initiating orders as necessary to maintain operational continuity.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Education
LPN - Licensed Practical Nursing
Pearl River Community College
Hattiesburg, MS12-2025
High School Diploma -
Pearl River Central High School
Carriere, MS06-1993
Skills
- Customer service
- Active listening
- Critical thinking
- Accurate data entry
- Relationship building
- Computer proficiency
- Complaint resolution
- Payment processing
- Professional telephone demeanor
- Microsoft outlook
- Product knowledge
- Paperwork processing
- Appointment scheduling
- Order processing
- Administrative support
- Microsoft Office Suite
- Data collection
- Prioritization
- Building rapport
- Filing
Certification
- First Aid Certification
- Paraprofessional Certification
- Driver's License
- CPR Certification
- BLS Certification
Timeline
CSR
Hattiesburg Medical Supply
09.2025 - Current
Title Clerk
Dean McCrary Kia
01.2025 - 09.2025
Human Resources Assistant
Forrest General Hospital
03.2023 - 04.2024
Administrative Assistant
Forrest General Hospital
03.2017 - 01.2020
LPN - Licensed Practical Nursing
Pearl River Community College
High School Diploma -
Pearl River Central High School