Michele Knoll
Pass Christian
Summary
Dynamic leader in higher education, adept at enhancing military-affiliated student success through effective goal-setting strategies and advanced coaching techniques. Skilled in data analysis and project management, I specialize in understanding the adult military-affiliated learner, and working with them to ensure ease in enrollment and academic success.
Overview
21
21
years of professional experience
Work History
Success Coach
University of Maryland Global Campus
01.2022 - Current
- Develop a close coaching relationship with students to enhance academic success and retention. Manage a cohort of 300 students to ensure that students are regularly contacted, and their needs are met. Utilize PeopleSoft Student Information System and Salesforce to track students.
- Coached students on goal setting and decision making to increase academic performance.
- Utilize advanced coaching strategies to meet students' needs. Earned Inside Track coaching certification.
- Serve as a technical expert and mentor to team members, to provide support and guidance.
- Produce presentations and provide training to the team on military policies and procedures.
Advanced Academic Advisor
University of Maryland Global Campus
Manama
01.2020 - 01.2022
- Counseled military students on program and course selection, military funding, and career development. Assisted with VA and tuition assistance submittals.
- Provided guidance, consultation and recommendations to staff throughout the region on academic issues.
- Created presentations outlining important information regarding degree requirements, and academic updates to the regional team.
Community Planner
Naval Facilities Systems Command, U.S. Navy
Ventura
01.2018 - 01.2020
- Conducted technical safety site approvals and asset evaluations for military facilities
- Prepared long-range planning documents including documentation of requirements
Learning Coach
Southern New Hampshire University
01.2015 - 01.2017
- Coached adult working students by providing motivation, support, and encouragement throughout the academic journey in the College for America program.
- Monitored student progress and identified areas of opportunity for support.
Research Analyst, Institutional Research
Technical College of the Lowcountry
Beaufort
01.2012 - 01.2013
- Developed institutional surveys and reports, managed enrollment reports, and performed research and data analysis on college programs and services to evaluate effectiveness and satisfaction. Utilized Banner Student Information System to access and analyze data.
- Worked closely with faculty and college leadership to provide valuable data and reporting to inform department and institutional decision-making.
Senior Planner
City of Buffalo, NY
Buffalo
01.2007 - 01.2011
- Managed the municipal historic preservation program, including the workflow of an 11-person municipal board.
- Issued historic preservation permits to ensure city ordinance compliance.
- Supervised intern staff, including workload management and timekeeping.
- Planned and managed several projects, including the designation of a 200-property National Register historic district in cooperation with the University at Buffalo and the State of New York.
- Managed the development of project schedules, budgets, resources, risks and deliverables.
- Facilitated training sessions for Preservation Board members on state and national preservation policies.
Historic Preservation Administrator
City of Bellevue, KY
Bellevue
01.2004 - 01.2006
- Managed the municipal historic preservation and Main Street program, including the workflow of two municipal boards.
- Issued historic preservation permits to ensure city ordinance compliance.
- Supervised intern staff, including workload management and timekeeping.
- Planned and managed several projects, including a streetscape improvement project, including project planning, request for proposals, source selection, project execution, and reporting.
- Managed the development of project schedules, budgets, resources, risks and deliverables.
- Planned and executed over 15 annual community events, including parades and summer concert series.
Education
Master of Arts - Higher Education Administration
Stony Brook University
01.2017
Master of Community Planning -
University of Cincinnati
01.2004
Bachelor of Arts - Psychology
University at Buffalo
01.2002
Skills
- Military student coaching
- Expertise in military educational funding sources
- Leadership of and on teams
- Communication at all levels of organization
- Highest level of customer service
- Project management
- Data analysis
- Report creation
- CMR Salesforce
- MS Suite
- PeopleSoft
- Banner
Affiliations
- Served as volunteer with Hiring Our Heroes from 2014 - 2017 to create networking opportunities for military spouses. Provided resume building workshop for military spouses.
- Serve as mentor and support for fellow military spouses in current command and on installation.
References
References available upon request.
Timeline
Success Coach
University of Maryland Global Campus
01.2022 - Current
Advanced Academic Advisor
University of Maryland Global Campus
01.2020 - 01.2022
Community Planner
Naval Facilities Systems Command, U.S. Navy
01.2018 - 01.2020
Learning Coach
Southern New Hampshire University
01.2015 - 01.2017
Research Analyst, Institutional Research
Technical College of the Lowcountry
01.2012 - 01.2013
Senior Planner
City of Buffalo, NY
01.2007 - 01.2011
Historic Preservation Administrator
City of Bellevue, KY
01.2004 - 01.2006
Master of Arts - Higher Education Administration
Stony Brook University
Master of Community Planning -
University of Cincinnati
Bachelor of Arts - Psychology
University at Buffalo
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