MICHELLE ANDERSON
Gloster
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
12
12
years of professional experience
Work History
Customer Service Manager
Avon Cosmetics
08.2013 - Current
- Implemented quality control measures to uphold company standards.
- Conducted research and reviewed findings to solve customer issues.
Customer Service Representative
Humana
02.2023 - 01.2025
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Promoted available products and services to customers during service, account management and order calls.
- Identified potential opportunities for upselling products or services to customers.
Customer Service
Walmart
McComb
05.2018 - 02.2023
- Complied with all health and safety regulations while performing job duties
- Provided information on company policies, warranties, guarantees, financing options and other related matters
- Answered incoming phone calls from customers regarding product availability or store locations
- Resolved customer complaints in a professional manner
- Developed customer service procedures, policies and standards.
- Provided friendly customer service to all shoppers.
- Resolved customer service issues quickly and effectively.
- Developed solutions to improve customer service experience.
Education
Paralegal Studies
Northshore Community College
Bogalusa, LA08-2023
High School Diploma -
Apostolic Lighthouse Christian Academy
Jackson, LA05.2010
Skills
- Call Center Representative
- Inbound and Outbound Calling
- Data Entry
- Data Collection
- Account updating
- Scheduling
- Complaint resolution
Timeline
Customer Service Representative
Humana
02.2023 - 01.2025
Customer Service
Walmart
05.2018 - 02.2023
Customer Service Manager
Avon Cosmetics
08.2013 - Current
Paralegal Studies
Northshore Community College
High School Diploma -
Apostolic Lighthouse Christian Academy