Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Boose-Pickens

Gulfport

Summary


Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.

Overview

27
27
years of professional experience

Work History

Cashier

Burger King
01.2025 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Streamlined communication between kitchen and waitstaff, resulting in timely meal service and satisfied customers.
  • Supported restaurant operations by maintaining a clean and organized dining area, ensuring a welcoming atmosphere for guests.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a high level of professionalism and poise under pressure during peak hours and challenging situations.

Food Runner

Treasure Bay Casino
07.2022 - 12.2023
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Greeted customers and provided outstanding customer service.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
  • Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.

Deli/Bakery Assistant

Wal-Mart Supercenter
09.2018 - 09.2021
  • Maintained clean, organized kitchen to maximize efficiency and food safety.
  • Washed dishes and sanitized prep area at end of each shift.
  • Stored, labeled, and replenished supplies in compliance with food safety regulations.
  • Decorated baked goods and designed visually appealing displays of finished products.
  • Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
  • Operated commercial kitchen equipment and tools.
  • Upheld cleanliness standards within the bakery area, ensuring a safe and sanitary workspace for food preparation.
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
  • Demonstrated versatility by mastering multiple roles within the bakery, including cashier duties, baking, decorating, and packaging products.
  • Developed a loyal customer base due to excellent interpersonal skills while taking orders or responding to inquiries about various baked goods.
  • Enhanced teamwork within the bakery staff through open communication channels that fostered collaboration on daily tasks and problem-solving matters.
  • Strengthened relationships with customers through attentive service, active listening, and thoughtful recommendations based on individual preferences.

Production Worker

Gulf Coast Laundry Services
03.2006 - 04.2014
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Resolved issues quickly to maintain productivity goals.
  • Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
  • Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
  • Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
  • Managed inventory levels to prevent production delays.

Housekeeping Room Attendant

Grand Casino
06.1998 - 08.2005
  • Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
  • Contributed towards a welcoming atmosphere by providing a warm smile and personalized greeting upon each interaction with guests.
  • Upheld strict hygiene standards within the room service area, adhering to established protocols for sanitation procedures.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
  • Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.

Education

High School Diploma -

Harrison Central High School
Lyman, MS
05-1995

Skills

  • Client support
  • Integrity and work ethic
  • Empathy and patience
  • Point of sale expertise
  • Time management skills
  • Team collaboration
  • Professionalism and courtesy

Timeline

Cashier

Burger King
01.2025 - Current

Food Runner

Treasure Bay Casino
07.2022 - 12.2023

Deli/Bakery Assistant

Wal-Mart Supercenter
09.2018 - 09.2021

Production Worker

Gulf Coast Laundry Services
03.2006 - 04.2014

Housekeeping Room Attendant

Grand Casino
06.1998 - 08.2005

High School Diploma -

Harrison Central High School

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Michelle Boose-Pickens