Michelle Brown
Horn Lake
Summary
Dedicated professional with strengths in guest relations, issue resolution, and customer service. Proven ability to enhance guest experiences and maintain operational efficiency.
Overview
10
10
years of professional experience
Work History
Package Handler
FedEx
Olive Branch, MS
09.2025 - Current
- Operated package scanning equipment to ensure accurate tracking and timely processing.
- Sorted incoming and outgoing packages according to destination and priority levels.
- Loaded and unloaded freight from delivery vehicles, maintaining efficiency in operations.
- Assisted in maintaining a clean and organized workspace for optimal safety compliance.
Guest Service Representative
Hilton Garden Inn Hotel
Southaven, MS
11.2024 - 08.2025
- Provided exceptional customer service, ensuring guest satisfaction and addressing inquiries promptly.
- Managed front desk operations, including check-ins and check-outs, to maintain efficient workflow.
- Assisted guests with reservation modifications and special requests, enhancing overall experience.
- Maintained knowledge of hotel amenities and local attractions to offer tailored recommendations to guests.
Sales Associate
Aldi
Southaven, MS
09.2023 - 07.2024
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained store organization and cleanliness to ensure a welcoming environment.
- Operated cash register efficiently, processing transactions accurately and swiftly.
- Collaborated with team members to restock shelves and manage inventory levels.
Machine Operator
Blues City Brewery
Memphis, TN
06.2020 - 07.2022
- Operated bottling and packaging machinery to ensure efficient production flow.
- Monitored equipment performance and conducted routine maintenance to minimize downtime.
- Trained new operators on safety protocols and operational procedures for equipment use.
- Implemented quality control measures to maintain product standards throughout the production process.
Guest Service Representative
Peabody Hotel
Memphis, TN
07.2016 - 03.2020
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Resolved guest complaints effectively, utilizing problem-solving skills to uphold hotel reputation.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness standards.
- Handled cash transactions accurately while adhering to financial policies and procedures.
- Participated in training sessions for new hires, sharing best practices for customer engagement and service excellence.
Education
High School Diploma -
Hopeworks
Memphis, TN03-2010
Skills
- Guest relations
- Customer service
- Guest accommodations
- Issue resolution
Timeline
Package Handler
FedEx
09.2025 - Current
Guest Service Representative
Hilton Garden Inn Hotel
11.2024 - 08.2025
Sales Associate
Aldi
09.2023 - 07.2024
Machine Operator
Blues City Brewery
06.2020 - 07.2022
Guest Service Representative
Peabody Hotel
07.2016 - 03.2020
High School Diploma -
Hopeworks
Golden Duck Award
Peabody Hotel 2018 winner of the Golden Duck Award received for outstanding Customer Service.