Michelle Grossman
Olive Branch
Summary
Operations Executive with extensive experience in optimizing organizational performance through effective monitoring and enhancement of daily activities. Proven ability to implement procedural changes and delegate responsibilities to improve efficiency and drive profitability. Strong leadership skills demonstrated by successful team management and strategic decision-making to drive profitability.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Municipal Safety Executive; Operations
City of Olive Branch
Olive Branch
10.2024 - Current
- Creation of a Safety department
- Create departmental manuals and train Operational front line and Superintendents
- Incorporate Safety/Operation policies
- Instructor for Safety monthly and annual training and committees for various City departments such as Public Works, Parks and Recreation, Airport and Fleet
- Auditing and inspections of process and procedures
- Assist City COO travel, operational budget, Mayor events, Chamber of Commerce, PR
- Guide all internal Safety reporting and forms for all City departments to include Fire, EMT, Police
District Manager II
Waste Management
Memphis
03.2020 - 07.2023
- Oversee day to day Operations of multiple facility entities
- All aspects of HR- Recruiting, retention, investigation, onboarding, new hire utilization, benefit and employee relations
- All aspects of Administration, clerical and office procedures
- All aspects of Safety= Practices, Processes and Procedures- EH&S/ EPA- Environmental compliance, OSHA, DOT, CSA, Auditing, Inspections and regulatory reporting
- Legal= Forms, terms, grievances, arbitration, contracts
- Sales= Client contract, customer retention
- Project management
- Union CBA
- P&L= KPI, Metric, Budgeting, projections and EBITA metric
- Public Relations= Second chance program, Community service, Fundraising
- Chosen Pilot BU for Recruiting, Onboarding, Diversity and Retention 92%
Owner
Business Operations Consultant
Midland
11.2018 - 03.2020
- Diversified recruiting and retention.
- HR Management and systems.
- WIT and WIL.
- Coaching Techniques.
- Root Causing analysis for P&L results.
- Regulatory EHS, EPA, OSHA and more.
- Customer Retention.
- Sales verses Operations.
- Learning and Development.
- People First verses Metrics.
- From Corporate to Front line
Senior Manager Special Ops
FedEx Ground
04.2006 - 11.2018
- All SRM Regional Special Managed Multi Facility- day to day Operations Project management/ construction, Supply Chain
- Legal= Forms, terms, meetings, contracts
- Customer, vendor and staff = management, recruiting and retention
- Created, managed and executed business plans by communicating company vision and objectives to motivate teams to success
- EHS/EPA- Gov Contracts, environmental compliance
- ISO- 9001, 3PL, WMS, TMS
- Safety- Practices, Processes and Procedures- EH&S/ EPA- Environmental compliance, OSHA, DOT, CSA, Auditing, Inspections and regulatory reporting
- All Logistics- Tractor Trailer/Freight, P1200, Cargo, Inbound, Outbound
- Internal Audit, Random inspections, Process and Procedure developer
- Instructor -driver, Woman in trucking, Win Leadership, new hire programs, diversity
- P&L, KPI, Metric and EBITA
Co-Owner
MDC Janitorial Service, Inc.
Terre Haute
- All aspects of Operations
- All aspects of HR with a focus on Recruitment and Retention, Diversity
- EH&S- Environmental compliance, Audits, Inspections and regulatory reporting
- Managed day-to-day business operations of multiple facilities and Medical Supply Chain
- Internal Audit, Random inspections, Process and Procedure developer P&L
- Legal Forms, terms, meetings, contracts
- Enhanced operational efficiency and productivity
- Onboarding and maintaining contractual accounts
- Established, optimized and enforced business policies
- Created all policies and procedures
- Non -Profit Campaigns and Fundraising, Accounting, Marketing, Advertisement and PR
- Cultivated forward-thinking and performance-oriented business culture
Asst. Director
PHC of Union Hospital
Terre Haute
- Upholding Periodical as part of Review Board standards
- Managed day to day Administration and Clinical Operations
- Recruitment and Retention= Vendors, Physician, Clinical and Operational staff
- All HR functions to include For Profit Campaigns and Fundraising
- Medical Logistics and Supply chain
- Directed Cost utilization, Quality of Service and Initiatives
- Governed- Policy, Procedures, Insurance and Government expectation
- EH&S- Environmental compliance, Audits, Inspections
Education
BS - International Business
Southern New Hampshire University
12.2026
Skills
- Team building and cross-cultural communication
- Regulatory and OSHA compliance
- Project management and operations oversight
- Problem-solving and business process reengineering
- Financial projections and distribution management
Personal Information
Title: Operations Engineer
System Skills
- WIN
- TMS
- CMS
- WMS
- Oracle
- Business Objects
- SAP
- BZO
- AS400
- Kronos
- All Microsoft Office programs
- Outlook
- Social Media platforms
- JDA
- Citrix
- Coupa
Leadership Experience
I am a Servant Leader with proven success in diverse atmospheres. I utilize the strengths of each level of employees to reach all Company goals, with emphasis on Safety, Retention, KPI and EBITDA.
Affiliations
- Fund raising and community volunteer.
- Animal rescue and orphan placement
Accomplishments
- 52 various Safety awards
- Distinguished Leader awards
- 5 time pilot stations for 1 P&L KPI, 2 Recruitment and Retention, 2 Safety
Certification
- CPR, First aid, AED
- Diversity and Inclusion certified instructor
- Women in leadership certified instructor
- OSHA Safety instructor
Timeline
Municipal Safety Executive; Operations
City of Olive Branch
10.2024 - Current
District Manager II
Waste Management
03.2020 - 07.2023
Owner
Business Operations Consultant
11.2018 - 03.2020
Senior Manager Special Ops
FedEx Ground
04.2006 - 11.2018
Co-Owner
MDC Janitorial Service, Inc.
Asst. Director
PHC of Union Hospital
BS - International Business
Southern New Hampshire University
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