Michelle Hile
Lucedale
Summary
Dynamic sales professional with a proven track record at Wagner's LLC, excelling in e-commerce operations and customer service. Recognized for optimizing inventory management and enhancing user experience, while demonstrating exceptional teamwork and problem-solving skills. Reliable and punctual, committed to delivering outstanding results in fast-paced environments.
Overview
24
24
years of professional experience
Work History
Sales Associate
Dirt Cheap
04.2022 - 04.2023
- Assisted customers in product selection, enhancing overall shopping experience.
- Operated cash register efficiently, ensuring accurate transactions and customer satisfaction.
- Maintained clean and organized sales floor, promoting a welcoming environment for shoppers.
- Collaborated with team members to restock merchandise and manage inventory effectively.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Cashier
Dixie Depot
12.2021 - 03.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and product selections to enhance shopping experience.
- Maintained accurate cash drawer and balanced daily sales reports.
- Handled returns and exchanges, ensuring compliance with store policies.
- Trained new cashiers on register operations and customer service protocols.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
E-Commerce Supervisor
Wagner's LLC
03.2005 - 09.2017
- Oversaw daily e-commerce operations and ensured efficient order fulfillment processes.
- Managed inventory levels, optimizing stock availability for online sales.
- Trained and mentored staff on best practices in customer service and product handling.
- Implemented strategies to enhance user experience on the e-commerce platform.
- Trained and supervised e-commerce team members, resulting in increased productivity and improved performance.
- Implemented an efficient inventory management system to reduce stock shortages and overstocks.
- Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
Shift Leader
SUBWAY®Restaurants
08.1999 - 12.2004
- Supervised daily operations, ensuring compliance with health and safety standards.
- Trained and mentored new team members on customer service best practices.
- Managed inventory levels, reducing waste through effective stock rotation techniques.
- Coordinated shift schedules to optimize staff efficiency and coverage.
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Outgoing personality
- Cash handling
- Flexible schedule
- Cash register operation
- Stocking and receiving
- Store opening and closing
Timeline
Sales Associate
Dirt Cheap
04.2022 - 04.2023
Cashier
Dixie Depot
12.2021 - 03.2022
E-Commerce Supervisor
Wagner's LLC
03.2005 - 09.2017
Shift Leader
SUBWAY®Restaurants
08.1999 - 12.2004