Michelle Humphreys
Saltillo,MS
Summary
Professional logistics expert with strong focus on team collaboration and achieving results. Skilled in coordinating complex schedules, managing resources efficiently, and maintaining high operational standards. Known for reliability, adaptability, and effective communication in dynamic environments. Prepared to drive success and ensure smooth operations in fast-paced setting.
Overview
16
16
years of professional experience
Work History
Dispatch Supervisor
UPS
05.2018 - Current
- Supervised team of 100+ employees and provided training focused on maximizing overall performance.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
- Directed dispatching, routing, and tracking of 60+ fleet vehicles.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Created a positive work environment through open communication channels and fostering teamwork among staff members.
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
Package Center Supervisor
UPS
01.2015 - 05.2018
- Managed scheduling for staff, maintaining adequate coverage during peak times while minimizing overtime costs.
- Facilitated clear communication between team members, ensuring smooth operations and timely deliveries.
- Developed strong relationships with clients, providing exceptional customer service and addressing concerns promptly.
- Optimized resource allocation for optimal productivity, using data-driven insights and tools.
- Coordinated with transportation partners to optimize delivery routes, reducing transit time and fuel consumption costs.
- Continuously assessed procedures to identify areas of improvement, implementing changes as needed for optimal results.
Math Teacher
Southaven Middle School
08.2013 - 07.2014
- Kept classroom environments consistent and focused on learning by establishing and enforcing clear objectives.
- Adapted teaching style to accommodate diverse learning needs, resulting in improved academic performance for all students.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Enhanced students'' understanding of complex mathematical concepts by incorporating hands-on activities and real-world examples into lessons.
- Provided meaningful math instruction to improve math skills of children.
Sales Associate
Ross
07.2009 - 08.2011
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Bachelor of Science - Mathematics
Blue Mountain College
Blue Mountain, MS05.2013
Associate of Arts - Liberal Arts
Northeast Mississippi Community College
Booneville, MS05.2009
High School Diploma -
Baldwyn High School
Baldwyn, MS05.2006
Skills
- Customer service
- Problem-solving
- Scheduling expertise
- Proficient in time management
- Decision-making
- Stress tolerance
- Employee training
- Route planning and scheduling
- Analyzing work data
- Positive communication skills
- Logistics management
- Attention to detail
Timeline
Dispatch Supervisor
UPS
05.2018 - Current
Package Center Supervisor
UPS
01.2015 - 05.2018
Math Teacher
Southaven Middle School
08.2013 - 07.2014
Sales Associate
Ross
07.2009 - 08.2011
Bachelor of Science - Mathematics
Blue Mountain College
Associate of Arts - Liberal Arts
Northeast Mississippi Community College
High School Diploma -
Baldwyn High School
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