Michelle Roberts
Magee
Summary
Results-driven Representative known for productivity and efficiently completing tasks. Skilled in client communication, problem resolution, and process optimization. Excel in negotiation, strategy development, and customer relationship management. Leverage active listening, empathy, and persuasive speaking to achieve objectives and exceed goals.
Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.
Passionate and professional Representative leads outreach efforts, strategic direction and day-to-day function management. Proven talent at building relationships and influencing others to gain support and commitment. Excellent presentation and communication skills and comfort working in fast-paced environment.
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Highly skilled Representative with experience in sales, customer service, and account management. Strengths include relationship building, problem-solving ability, and effective communication skills. Previous work has resulted in improved client relationships, increased revenue, and successful conflict resolution.
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Patient Eperience Self Pay Representative
Vestra Revenue Cycling Management
Magee
02.2024 - Current
- Negotiated terms of agreements and closed sales with clients to meet revenue objectives.
- Organized client meetings to provide project updates.
- Achieved sales targets through effective negotiation and closing techniques.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Demonstrated exceptional service skills by going above and beyond to satisfy customers on phone and in person.
- Greeted customers and responded to inquiries in a timely manner.
- Responded to customer inquiries and complaints, providing timely and effective solutions to maintain high service standards.
- Answered phone calls and directed them to appropriate personnel.
- Maintained positive working relationship with fellow staff and management.
- Established positive relationships with customers through effective communication techniques.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Escalated unresolved issues to appropriate departments for further investigation.
- Consistently met daily performance goals set by management team members.
- Participated in regular team meetings to discuss performance, strategies, and goals.
- Managed client accounts, ensuring satisfaction and retention through regular communication and problem resolution.
- Built relationships, earning client trust through listening to drive sales.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Established relationships with existing customers to promote new product or service opportunities.
- Answered questions and resolved concerns for customer support.
- Participated in training sessions designed to improve overall job performance.
- Identified needs of customers promptly and efficiently.
- Answered customer inquiries promptly and professionally.
- Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Performed administrative tasks such as filing documents and updating records.
- Utilized various software and tools to streamline processes and optimize performance.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked with cross-functional teams to achieve goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Office Manager
SouthGroup Insurance Services
Magee
02.2018 - 11.2023
- Reviewed files and records to obtain information and respond to requests.
- Maintained filing system for records, correspondence and other documents.
- Developed effective communication strategies between departments within the organization.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and
Multi-Line Insurance Agent
SouthGroup Insurance Services
Magee
02.2018 - 11.2023
- Met with division leaders and consultants to discuss strategies to increase sales.
- Strategized long-term business objectives by assessing customer feedback for direction on process improvements.
- Developed appropriate quotes based on risk information.
- Assisted customers in selecting appropriate insurance policies to meet their needs.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
- Contacted underwriters and submitted forms to obtain binder coverage.
- Collaborated with underwriting teams to secure competitive rates from carriers.
- Drafted and processed policy changes, cancellations and renewals as requested by customers.
- Conducted market research to identify potential new business opportunities.
- Counseled prospects and policyholders on coverage, limits and regulations.
- Educated clients on proper use of insurance products, including filing claims procedures.
- Sought out new clients and developed clientele by networking to find new customers.
- Generated quotes for multiple lines of insurance coverage for prospective clients.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
- Monitored competitor activities in order to remain competitive within the marketplace.
- Achieved repeat business and referrals through personalized services.
- Informed customers of the different types of insurance available and explained associated fees and costs.
- Attended industry conferences to stay abreast of current trends in the insurance field.
- Resolved customer complaints in a professional manner while adhering to company guidelines.
- Maintained accurate records of customer information using company database systems.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Handled customer inquiries regarding billing statements and payments.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Responded to customer inquiries and problems to promote great service.
- Adhered to all applicable state regulations governing the sale of insurance products.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Maintained updated knowledge through continuing education and advanced training.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed inventory and supplies to ensure materials were available when needed.
- Completed day-to-day duties accurately and efficiently.
- Analyzed client data such as age, income level, assets and liabilities to determine appropriate coverage levels.
- Monitored clients' insurance coverages to ensure changing needs were met.
- Provided advice to clients on coverage options, riders, endorsements and other policy-related matters.
Education
Cosmetology -
Hatfields Cosmetology
Laurel, MS05-2022
High School Diploma -
Magee High School
Magee, MS05-1990
Skills
- Sales negotiation
- Client management
- Document management
- Customer service
- Problem solving
- Effective communication
- Relationship building
- Conflict resolution
- Performance tracking
- Cross-functional collaboration
- Training facilitation
- Administrative support
- Business ethics
- Customer relations
- Multitasking
- Performance management
- Account development
- Multitasking Abilities
- Goal setting
- Teamwork
- Business growth and retention
- Organizational skills
- Business reporting
- Written communication
- Teamwork and collaboration
- Project management
- Customer support
- Idea development and brainstorming
- Strategic direction
- Reliability
- Task prioritization
- Experience in leadership
- Staff training
- Team leadership
- Contract negotiations
References
References available upon request.
Timeline
Patient Eperience Self Pay Representative
Vestra Revenue Cycling Management
02.2024 - Current
Office Manager
SouthGroup Insurance Services
02.2018 - 11.2023
Multi-Line Insurance Agent
SouthGroup Insurance Services
02.2018 - 11.2023
Cosmetology -
Hatfields Cosmetology
High School Diploma -
Magee High School