Michelle L Porche

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in problem solving and resolution
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

• Enhanced customer satisfaction by streamlining communication channels and improving response times.
• Developed innovative solutions to complex problems, resulting atmosphere
• Established long-term client relationships through consistent delivery of high-quality service

• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Counted and labeled prescriptions with correct item and quantity.
• Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.

Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.

• Maintained a professional atmosphere within the office setting through effective communication skills.
• Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
• Enhanced customer service with timely and accurate information when handling inquiries.
• Input data into databases.

-Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.

• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
• Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
• Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
• Maintained filing system and organized customer documents for easy retrieval of information.

• Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
• Processed medical records requests from outside providers according to facility, state, and federal law.
• Maintained patient records systems by archiving, scanning and indexing important documents and files.

• Played an active role in emergency situations within the department by responding promptly to codes and following established protocols.
• Improved patient comfort by providing assistance with positioning and immobilization during radiology procedures.
• Maintained a safe environment for patients, staff, and visitors by adhering to radiation safety protocols and guidelines.
• Developed rapport with patients and families, addressing their concerns and answering questions related to imaging procedures or recovery processes.
• Enhanced workflow efficiency by assisting radiologic technologists in exam preparation and equipment setup.

• Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
• Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.