Miesha Maye
Laurel
Summary
Detail-oriented and customer-focused professional with experience in banking and healthcare environments. Proven ability to handle confidential information, perform accurate data entry, and provide high-quality customer service. Holds an active healthcare license with strong knowledge of compliance, privacy regulations, and administrative support.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Barclays
London
03.2025 - 07.2025
- Maintained compliance with banking regulations and company policies.
- Demonstrated attention to detail while managing multiple tasks in a fast-paced environment.
- Entered, verified, and updated financial data in internal banking systems.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Excelled in exceeding daily credit card application goals.
Customer Service Advocate
Cigna
Bloomfield
01.2022 - 11.2022
- Documented customer interactions accurately in the case management system for future reference.
- Handled escalated calls for front-line associates to address complex issues and restore customer satisfaction.
- Entered and viewed patient and insurance information accurately.
- Processed claims, authorizations, and documentation with accuracy and timeliness.
- Collaborated with internal teams to resolve member issues efficiently.
Welder
Howard Industries
Laurel
07.2012 - 08.2022
- Inspected welds for quality and conformance to specifications.
- Maintained equipment to ensure optimal performance and safety standards.
- Collaborated with team members to streamline production processes.
- Trained junior welders on techniques and safety protocols.
- Repaired broken or cracked parts using cutting torches and welding equipment.
- Read blueprints, drawings related to projects in order to determine proper dimensions of components being fabricated, welded together.
- Laid out, positioned, aligned and secured parts and assemblies with straightedges, squares and calipers.
Enrollment Specialist
SelectQuote Senior
Overland Park
08.2021 - 03.2022
- Verified client information to ensure accuracy and compliance with regulations.
- Collaborated with team members to streamline enrollment procedures and improve efficiency.
- Utilized CRM software to manage client interactions and track enrollment status.
- Scheduled appointments for follow-up consultations and ensured timely communication.
- Provided ongoing support to clients during the enrollment process, addressing concerns promptly.
- Reviewed applications for accuracy before submitting them for approval.
- Collected deposits or payments and arranged for billing.
Education
Associate of Science - Medical Assistant
Ultimate Medical Academy
Clearwater, FL12-2019
High School Diploma -
Heidelberg High Scool
Heidelberg, MS05-2010
Skills
- Data entry
- Compliance monitoring
- Customer relationship management
- Case management
- Billing adjustments
- Financial data analysis
- Claims appeal
- CPT coding
- ICD-10
- ICD-11
- HIPAA compliance
- Escalation handling
- Team collaboration
- Appointment scheduling
- Medical terminology
- Inbound and outbound calling
- Refunds processing
- Customer service
Certification
Healthcare Insurance License
Timeline
Customer Service Representative
Barclays
03.2025 - 07.2025
Customer Service Advocate
Cigna
01.2022 - 11.2022
Enrollment Specialist
SelectQuote Senior
08.2021 - 03.2022
Welder
Howard Industries
07.2012 - 08.2022
Associate of Science - Medical Assistant
Ultimate Medical Academy
High School Diploma -
Heidelberg High Scool