Mikayla Landfair
Jackson
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Security Supervisor
First Coast Security
11.2024 - Current
- Conducted regular patrols of data facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
Cosmetologist
Self Employed Services
01.2016 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
Room Attendant
Hilton Jackson
07.2021 - 12.2023
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
Shipping Forklift Operator
Capstone Logistics LLC.
09.2022 - 12.2022
- Adhered to company policies and procedures related to inventory management, shipping protocols, and workplace safety.
- Coordinated with other operators during peak periods, ensuring smooth workflow even under increased workload pressure.
- Managed incoming shipments by verifying the accuracy of documentation against physical items received.
- Collaborated with team members to meet daily production goals and maintain high levels of productivity.
Salon Cosmetologist
Natural U Salon
03.2019 - 10.2021
- Assisted in training new salon staff members on salon procedures, techniques, and workplace expectations to ensure a cohesive team dynamic.
- Collaborated with other stylists and team members for smooth salon operations and shared learning experiences.
- Maintained a clean and organized work station for efficient service delivery and client comfort.
- Assisted in managing salon inventory for timely replenishment of supplies while reducing waste expenses.
Receiving Forklift Operator
Capstone Logistics LLC.
02.2021 - 06.2021
- Maintained a clean and organized work area, contributing to overall warehouse safety and productivity.
- Assisted in inventory control, conducting regular cycle counts to maintain accurate stock levels.
- Ensured compliance with OSHA regulations, maintaining a safe and hazard-free working environment for all employees.
- Enhanced warehouse efficiency by accurately operating a forklift to unload and organize incoming shipments.
Delivery Driver
Wallenius Williamson Solutions
01.2019 - 01.2020
- Delivered Nissan automobiles to dedicated parking lot coming from the assembly line.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Customer Service Representative
Xerox
09.2018 - 02.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Holmes County Central High School
Lexington,MSCosmetology License - Cosmetology
Magnolia College of Cosmetology
Jackson,MS10-2018
Skills
- Team leadership
- CCTV monitoring
- Staff management
- Security personnel training
- Warehouse safety
- Loading and unloading
- Workplace cleanliness
- Teamwork
Timeline
Security Supervisor
First Coast Security
11.2024 - Current
Shipping Forklift Operator
Capstone Logistics LLC.
09.2022 - 12.2022
Room Attendant
Hilton Jackson
07.2021 - 12.2023
Receiving Forklift Operator
Capstone Logistics LLC.
02.2021 - 06.2021
Salon Cosmetologist
Natural U Salon
03.2019 - 10.2021
Delivery Driver
Wallenius Williamson Solutions
01.2019 - 01.2020
Customer Service Representative
Xerox
09.2018 - 02.2019
Cosmetologist
Self Employed Services
01.2016 - Current
High School Diploma -
Holmes County Central High School
Cosmetology License - Cosmetology
Magnolia College of Cosmetology
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