Mikayla McClinton
Brandon
Summary
Motivated team player with articulate communication skills and dynamic approach to problem- solving. Consistently delivers exceptional customer service in any work environment .Brings ability to grasp new information and technologies contributing to efficient and effective operations.
Overview
1
1
year of professional experience
Work History
Call Center Dispatcher
Innosource Business Solutions
04.2025 - Current
- Assisted in monitoring incoming calls and dispatching appropriate resources to address customer inquiries.
- Provides accurate information to customers regarding services and support processes.
- Adapts quickly to changing priorities and urgent situations requiring immediate attention.
- Develop familiarity with company protocols for emergency response and service escalation procedures.
Residental Staff
Boswell Regional Center
11.2024 - 04.2025
- Assist in daily operational tasks to maintain efficient service delivery.
- Support team members by adapting quickly to changing workflows and responsibilities.
- Assist patients with daily living activities, ensuring comfort and dignity.
- Maintain cleanliness and organization of patient rooms and common areas.
- Document patient care accurately in electronic health records systems.
- Maintain confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
Education
Brandon High Shool
Brandon, MS05-2021
Skills
- Call prioritization
- Inbound and Outbound call center
- Direct Patient Care
- Data Entry
- Active Listening
- Electronic Charting
- Time Management abilities
- Adaptability and flexibility
- Organizational Skills
- Patience and tolerance
Timeline
Call Center Dispatcher
Innosource Business Solutions
04.2025 - Current
Residental Staff
Boswell Regional Center
11.2024 - 04.2025
Brandon High Shool
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