Mikel Sessums
Oxford,MS
Summary
Dynamic and customer-focused professional with experience at The Home Depot Inc, excelling in cash handling and fostering customer relationships. Proven ability to enhance customer satisfaction through exceptional service and teamwork. Reliable and punctual, adept at managing high-pressure situations while maintaining a welcoming environment.
Overview
9
9
years of professional experience
Work History
Sales Associate
The Home Depot Inc
02.2018 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Restaurant Hostess
Texas Roadhouse
06.2016 - 02.2018
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
Education
Bachelor of Science - Communication Sciences And Disorders
University of Mississippi
University, MS05-2025
Associate of Arts - Elementary Education
Northwest Community College
Senatobia, MS05.2017
High School Diploma -
Oxford High School
Oxford, MS05.2015
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Reliable and punctual
- Cash Handling
- Cash Register Operation
- Store Opening and Closing
- Upselling
- Payment Processing
Timeline
Sales Associate
The Home Depot Inc
02.2018 - Current
Restaurant Hostess
Texas Roadhouse
06.2016 - 02.2018
Bachelor of Science - Communication Sciences And Disorders
University of Mississippi
Associate of Arts - Elementary Education
Northwest Community College
High School Diploma -
Oxford High School
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