Milan Martin
Ridgeland
Summary
IT professional with military experience in managing secure communication networks and providing technical support. Expertise in device configuration, cybersecurity compliance, and operational troubleshooting. Aiming to apply comprehensive technical skills and disciplined work ethic in an IT Support or System Administrator role.
Overview
4
4
years of professional experience
Work History
IT Technician
Brown Bottling Group, Inc
Ridgeland
11.2025 - Current
- Installed, configured, and supported network-connected kiosks, POS systems, and endpoint devices across customer locations.
- Troubleshot hardware, software, and network connectivity issues, reducing system downtime and improving operational efficiency.
- Provided Tier 1/Tier 2 technical support through ticketing systems, Resolving user issues related to Windows operating systems, networking, peripherals, and software applications.
- Configured TCP/IP settings, wireless connections, and device networking to ensure stable communication between systems and cloud-based services.
- Performed device imaging, operating system installations, software deployments, and system upgrades.
- Diagnosed and resolved technical issues using logs, remote support tools, and troubleshooting methodologies.
- Supported security and compliance efforts through system updates, patch management, user access controls, and endpoint maintenance.
Information Technology Specialist (25B)
Mississippi Army National Guard
10.2024 - Current
- Conducted cybersecurity compliance checks and implemented security updates, safeguarding sensitive data from potential threats.
- Installed, configured, and maintained computer systems and secure military communication networks.
- Provided level one and two technical support, resolving hardware, software, and connectivity issues to enhance system reliability.
- Managed user accounts and permissions through Active Directory and DoD approved systems.
- Collaborated with cross-functional teams to maintain operational readiness and ensure consistent communication across platforms.
IT Assistant (Intern/Apprentice)
Advancement Group
Ridgeland
06.2024 - 08.2024
- Shadowed and assisted an experienced IT Professional in managing and troubleshooting client systems.
- Helped with hardware setup, system updates, and network configuration for small business clients.
- Observed cybersecurity practices, user support techniques, and system maintenance procedures.
Credit Account Manager
Rent-A-Center
Jackson
05.2022 - 05.2024
- Managed customer accounts and payment systems, ensuring accurate processing and record-keeping.
- Provided technical and financial support for in-store systems and customer electronics, enhancing user experience.
- Troubleshot billing software and digital payment systems, resolving issues to maintain smooth daily operations.
Education
Certification of Completion - Information And Communication Technology
Signal/Cyber Training School
Augusta, GA10-2025
ASSOCIATES DEGREE - APPLIED SCIENCE
Holmes CC
Ridgeland, MS05-2023
HIGH SCHOOL DIPLOMA -
Lanier High School
Jackson, MS05-2020
Skills
- Technical support
- Help desk operations
- Problem resolution
- User account management
- Windows 10/11
- PC Setup
- Hardware installation
- Hardware configuration
- Software updating
- Remote Desktop Tools
- Mobile device management
- Network troubleshooting
- Network security
- LAN/WAN
- TCP/IP
- DHCP
- DNS
- WiFi Configuration
- Wireless networking
- Active Directory
- Cybersecurity compliance
- IT documentation
- Imaging
- Peripheral configuration
- Linux
- Account permissions
Leadership Experience
- Student Leadership, U.S Army Training Company Environment, Provided peer mentorship and lead small team initiatives during military IT training; recognized for reliability, accountability, and setting the example for fellow soldiers.
- President of Social Activities, Jobs for Mississippi, Organized student events and represented the program in leadership meetings, developing strong planning and communication skills.
- Member, National Honor Society & Student Government, Demonstrated academic excellence and leadership through collaborative projects and community engagement.
- Managed Accountability of personnel, equipment, and sensitive information.
- Assisted Leaders with mission planning, task delegation, and execution.
Timeline
IT Technician
Brown Bottling Group, Inc
11.2025 - Current
Information Technology Specialist (25B)
Mississippi Army National Guard
10.2024 - Current
IT Assistant (Intern/Apprentice)
Advancement Group
06.2024 - 08.2024
Credit Account Manager
Rent-A-Center
05.2022 - 05.2024
Certification of Completion - Information And Communication Technology
Signal/Cyber Training School
ASSOCIATES DEGREE - APPLIED SCIENCE
Holmes CC
HIGH SCHOOL DIPLOMA -
Lanier High School