Profile
Overview
Work History
Education
Skills
Interests
Timeline

MIRACLE MILLER

Comply
Petal
5
years of professional experience

An environment where I can leverage my adaptability and quick thinking to meet customers’ needs

Work History

Customer Service Representative

1 Year 8 Months
Comply | 12.2024 - Current
  • Provide client support. Addressing and resolving customer complaints and provided customers with accurate information regarding accounts and services. Escalate complex problems to appropriate department. Record and document customer interactions and transactions, including details of inquiries, complaints, comments and actions taken. Meet chat quota and quality standards set by organization. Protect customers’ information in accordance with privacy policies and procedures.

Customer Service Representative

1 Year 7 Months
Century First Alcori | 05.2023 - 12.2024
  • Inbounds calls. Input and update referral data received from healthcare providers into internal systems to initiate patient onboarding processes. Import and validate patient records from external platforms. Form patient activation using EHR, client reporting. Research EOBs and process appeals and denials. Verify patient insurance coverage, Assist customers with Medicare enrollment, submit pre-authorizations, and provide financial assistance.

Customer Service

2 Years 1 Month
Cato Fashion | 04.2021 - 05.2023
  • Assist customers with their purchases, ensured positive shopping, greet customers as they come in. Set up presentation. Handle complaints, process refunds, Cash handling, Customer service

Education

Diploma

Petal High School | 05.2023

Skills

Customer service
Inbound/Outbound
Handling Complaints
Call Metrics
Electronic health records

Interests

Running
Photography
Travel
Cooking

Timeline

Customer Service Representative

Comply
12.2024 - CurrentRead More

Customer Service Representative

Century First Alcori
05.2023 - 12.2024Read More

Customer Service

Cato Fashion
04.2021 - 05.2023Read More

Petal High School

Diploma
Read More
MIRACLE MILLER