An environment where I can leverage my adaptability and quick thinking to meet customers’ needs
Work History
Customer Service Representative
1 Year 8 Months
Comply | 12.2024 - Current
Provide client support. Addressing and resolving customer complaints and provided customers with accurate information regarding accounts and services. Escalate complex problems to appropriate department. Record and document customer interactions and transactions, including details of inquiries, complaints, comments and actions taken. Meet chat quota and quality standards set by organization. Protect customers’ information in accordance with privacy policies and procedures.
Customer Service Representative
1 Year 7 Months
Century First Alcori | 05.2023 - 12.2024
Inbounds calls. Input and update referral data received from healthcare providers into internal systems to initiate patient onboarding processes. Import and validate patient records from external platforms. Form patient activation using EHR, client reporting. Research EOBs and process appeals and denials. Verify patient insurance coverage, Assist customers with Medicare enrollment, submit pre-authorizations, and provide financial assistance.
Customer Service
2 Years 1 Month
Cato Fashion | 04.2021 - 05.2023
Assist customers with their purchases, ensured positive shopping, greet customers as they come in. Set up presentation. Handle complaints, process refunds, Cash handling, Customer service