Miranda Moudy
Seminary,MS
Summary
Meticulous front desk coordinator with a track record of improving appointment scheduling, patient check-in and out processes. Known for outstanding organizational skills and attention to detail, ensuring a positive experience for clients and a seamless workflow for medical staff.
Overview
4
4
years of professional experience
Work History
Receptionist
Mississippi Neuropsychiatric Clinic
Ridgeland, MS
09.2024 - Current
- Oversaw front desk operations to enhance patient check-in efficiency and streamline appointment scheduling.
- Answered multi-line phone system, directing calls to appropriate departments promptly.
- Maintained accurate patient records and managed confidential information securely.
- Coordinated with medical staff to facilitate seamless communication between patients and providers.
- Scheduled follow-up appointments, optimizing clinic workflow and enhancing patient satisfaction.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Managed approximately 50 incoming calls, emails and faxes per day from customers.'
Crew Member
Dandy Dans Gas and Petroleum
Sumrall, MS
10.2023 - 07.2024
- Operated fuel dispensers and maintained accurate transaction records.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Assisted in inventory management, ensuring optimal stock levels and product availability.
- Followed safety protocols to maintain a clean and hazard-free work environment.
- Trained new crew members on operational procedures and safety standards.
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Trained new team members on procedures, customer service, and sales techniques.
Team Member
Canton Discount Drugs
Canton, MS
11.2022 - 02.2023
- Collaborated with team to enhance customer service and satisfaction.
- Assisted in daily operations, ensuring efficient workflow and task completion.
- Trained new team members on procedures and best practices for efficiency.
- Monitored inventory levels, facilitating timely restocking of supplies.
- Resolved customer inquiries promptly, fostering positive shopping experiences.
- Maintained cleanliness and organization of work areas to meet safety standards.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
Crew Member
Wendy's
Hattiesburg, MS
09.2021 - 11.2022
- Monitored equipment performance, reporting malfunctions for timely repairs.
- Collaborated with team to improve workflow efficiency during peak hours.
- Conducted regular inspections of facilities, ensuring compliance with health regulations.
- Took orders, prepared meals, and collected payments.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
Education
GED -
Pearl River Community College
Hattiesburg, MS01-2027
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Scheduling
- Scheduling appointments
- Greeting and seating clients
- Data inputting
- File management
- Schedule management
- Multi-line telephone operation
- Document management
- Calendar management
- Multi-line telephone systems
- Tech-Savvy
- Front desk operations
- Phone etiquette
- Calm demeanor
- Meticulous and organized
- Reception desk management
- Multitasking and prioritization
- Office supply inventory control
- Positive and professional
- Customer service
- Attention to detail
- Problem-solving
- Punctual and reliable
- Call answering and routing
- Payment processing
- Team collaboration
- Courteous and professional
- Computer proficiency
- Relationship building
- Billing and invoicing
- Basic math
- Visitor and customer relations
Timeline
Receptionist
Mississippi Neuropsychiatric Clinic
09.2024 - Current
Crew Member
Dandy Dans Gas and Petroleum
10.2023 - 07.2024
Team Member
Canton Discount Drugs
11.2022 - 02.2023
Crew Member
Wendy's
09.2021 - 11.2022
GED -
Pearl River Community College