Misha Blackmon
Byhalia
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Goal-oriented with distinguished experience in Aviation industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales.
Overview
9
9
years of professional experience
Work History
Sales and Customer Support
Intersky Precision Aerospace
05.2021 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Implemented systems and procedures to increase sales.
- Managed accounts to retain existing relationships and grow share of business.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Facilitated business by implementing practical networking techniques.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Compiled and analyzed data to determine approaches to improve sales and performance.
Front Desk Manager
Quality Inn Hotel
07.2014 - 02.2021
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved guest complaints by addressing issues with rooms promptly.
- Prepared weekly employee work schedules to meet operational needs.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Checked guests in out of hotel, made reservations, and processed payments.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Entered and updated sensitive customer information during check-ins and room changes.
- Maintained transaction security by verifying payment cards against identification.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
High School Diploma -
Gateway Christian School
Hornlake, MS05.2008
Skills
- Sales Targeting
- Customer Service
- Price Structuring
- Extensive Personal Network
- Direct Sales
- Database Management
- Social Media Savvy
- Time Management
- Customer Complaint Resolution
- Review of Contracts
- Customer Portfolio Management
Timeline
Sales and Customer Support
Intersky Precision Aerospace
05.2021 - Current
Front Desk Manager
Quality Inn Hotel
07.2014 - 02.2021
High School Diploma -
Gateway Christian School
Similar Profiles
Rick TaylorRick Taylor
Business Development Manager at Acutec Precision AerospaceBusiness Development Manager at Acutec Precision Aerospace
Aravind YadavAravind Yadav
CNC Machinist at Bramden Precision Ltd. ( Aerospace Manufacturing)CNC Machinist at Bramden Precision Ltd. ( Aerospace Manufacturing)
Juan DuranJuan Duran
Quality Engineer at Precision Aerospace CorpQuality Engineer at Precision Aerospace Corp
Johnny CulverJohnny Culver
Fire Sprinkler Technician at Tri State SprinklerFire Sprinkler Technician at Tri State Sprinkler
Whitt RodgersWhitt Rodgers
Customer Service and Accounts Manager at TRANSONE LLCCustomer Service and Accounts Manager at TRANSONE LLC