Misti Payne
Nettleton
Summary
I am a highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I thrive working with a team that bring years of management and banking experience to the team.
Overview
22
22
years of professional experience
Work History
Online Banking Supervisor
Cadence Bank
Tupelo
11.2008 - Current
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Analyzed financial data and generated reports for senior management review.
- Completed day-to-day duties accurately and efficiently.
- Conducted testing of software and systems to ensure quality and reliability.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
- Created and updated financial reports on frequent basis to present information to leadership teams.
- Developed strategies to improve customer satisfaction ratings.
- Evaluated existing processes and procedures to identify areas for improvement.
- Implemented process improvements to enhance operational efficiency.
- Resolved escalated customer complaints effectively and promptly.
- Assisted in the development of new policies and procedures related to banking operations.
- Coordinated with external auditors during periodic examinations of the bank's finances.
- Created detailed training materials for new hires regarding banking policies and procedures.
Branch Manager
Tower Loan
Amory
08.2004 - 12.2007
- Managed staff scheduling, hiring and training processes.
- Oversaw loan processing and approval workflows for customer applications.
- Built relationships with local businesses to drive community engagement.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Monitored financial performance of the branch on a monthly basis.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Supported outside sales force in servicing and obtaining new business.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
Education
Education
Teach Mississippi Institute
Oxford, MSBBA - Business Economics
Mississippi State University
Starkville, MS08.2004
Skills
- Financial Operations Management
- Attention to detail
- Recruit well-qualified staff
- Loss mitigation
- Mergers and acquisitions
- Workflow coordination
- Data reporting
- Process improvement
- Software testing
Timeline
Online Banking Supervisor
Cadence Bank
11.2008 - Current
Branch Manager
Tower Loan
08.2004 - 12.2007
Education
Teach Mississippi Institute
BBA - Business Economics
Mississippi State University