Mistie King
Carthage
Summary
With a proven track record at Hospital Discount Drugs, I excel in workflow optimization and team collaboration, significantly enhancing pharmacy operations. My expertise in drug inventory management and adherence to HIPAA compliance underscore my ability to streamline processes and maintain confidentiality, driving efficiency and service quality in healthcare settings.
Overview
32
32
years of professional experience
Work History
Pharmacy Technician
Hospital Discount Drugs
03.2020 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
Paraoptometric Technician
MS Eye Care
08.2018 - 03.2020
- Supported doctors in diagnosing eye conditions by conducting essential diagnostic tests such as visual acuity measurements and optical coherence tomography scans.
- Improved patient care by assisting with comprehensive eye examinations and performing pre-testing procedures.
- Demonstrated strong teamwork skills by collaborating effectively with fellow technicians and optometrists to provide high-quality patient care.
- Assisted in fitting patients with contact lenses or eyeglasses, resulting in improved vision and comfort for patients.
- Collaborated with opticians to create customized eyewear for patients, ensuring optimal fit and superior visual acuity.
- Played an integral role in the growth of the practice by providing exceptional care and fostering lasting relationships with satisfied patients.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
Office Manager, Optician
Total Eye Care
10.1995 - 03.2018
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
ER Clerk
Neshoba General Hospital
01.1994 - 01.1996
- Used electronic systems to enter provider orders and retrieve test results.
- Provided crucial backup support to the ER team during high-volume periods, ensuring all tasks were completed accurately and on time.
- Increased overall efficiency of the ER department by assisting nurses with routine tasks such as checking vitals or preparing rooms for new admissions.
- Participated in staff meetings and contributed valuable input that led to better workplace collaboration and improved standard operating procedures.
- Processed insurance approval forms for scheduled procedures and office visits.
ER Admissions Clerk
Laird Hospital
03.1993 - 10.1995
- Contributed to a positive work environment by collaborating effectively with team members across various departments.
- Supported hospital initiatives aimed at enhancing overall patient experience, contributing to a patient-centered approach in the ER admissions process.
- Collaborated with medical staff to ensure accurate and timely communication of patient information.
- Managed patient records accurately, ensuring thorough documentation for billing purposes and future care needs.
- Assisted in decreasing errors on insurance forms, ensuring swift processing and payment for services rendered.
- Utilized audits and controls to accurately manage cash.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
Associate of Arts - RN Nursing Program
East Central Community College
Decatur, MSHigh School Diploma -
Neshoba Central High School
Philadelphia, MS05-1994
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Drug inventory management
- Regulatory compliance
- Point of sale systems proficiency
- FDA and HIPAA compliance
- Management of employee schedules and tasks
- Excellent time management skills
- Critical thinking skills
Timeline
Pharmacy Technician
Hospital Discount Drugs
03.2020 - Current
Paraoptometric Technician
MS Eye Care
08.2018 - 03.2020
Office Manager, Optician
Total Eye Care
10.1995 - 03.2018
ER Clerk
Neshoba General Hospital
01.1994 - 01.1996
ER Admissions Clerk
Laird Hospital
03.1993 - 10.1995
Associate of Arts - RN Nursing Program
East Central Community College
High School Diploma -
Neshoba Central High School
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