Misty Carson
Grenada
Summary
Dynamic branch manager with over 9 years of experience in team leadership and financial analysis. Expertise in training staff and fostering strong client relationships to drive customer satisfaction and ensure compliance with banking regulations.
Overview
10
10
years of professional experience
Work History
Branch Manager/Lender
Guaranty Bank
Grenada
06.2016 - Current
- Managed daily branch operations and ensured compliance with banking regulations.
- Led a team of staff, providing training and mentoring to enhance performance.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Developed strategies to increase customer satisfaction and loyalty.
- Evaluated loan applications to determine creditworthiness and eligibility.
- Assisted clients in selecting suitable loan products based on individual needs.
- Explained loan terms and conditions to clients clearly and concisely.
- Collaborated with underwriters to expedite loan processing and approvals.
- Maintained up-to-date knowledge of lending regulations and industry trends.
- Developed strong relationships with clients to enhance customer satisfaction and loyalty.
- Conducted follow-ups with clients throughout the loan approval process for transparency.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Developed and maintained relationships with potential customers to increase loan business.
- Delivered high levels of customer service to facilitate smooth processes.
Education
High School Diploma -
Holmes Community College
Grenada, MS 05-1995
Skills
- Customer relationship management
- Compliance management
- Staff training
- Financial analysis
- Team leadership
- Loan evaluation
- Operational compliance
- Loan processing
- Customer satisfaction strategies
- Documentation review
- Problem solving
- Decision making
- Underwriting expertise
References
References available upon request.
Timeline
Branch Manager/Lender
Guaranty Bank
06.2016 - Current
High School Diploma -
Holmes Community College