Misty Chapman
Waynesboro
Summary
Results-driven development professional with strong focus on team collaboration and achieving outcomes. Proven ability to manage projects, lead teams, and adapt to changing needs. Skilled in strategic planning, process improvement, and problem-solving. Renowned for reliability, excellent communication, and fostering productive work environment.
Overview
18
18
years of professional experience
Work History
Quality Development Supervisor
Howard Industry
04.2023 - Current
- Provided technical guidance and support to team members.
- Developed and evaluated solution options to build consensus and drive quality solutions.
- Led development teams in building system, data and application-level interfaces and functional relationships.
Clerk
Howard Industry
11.2020 - 04.2023
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Customer Service Representative
SaviLinx
04.2020 - 10.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Final Inspector
Praxair
10.2018 - 01.2020
- Provided constructive feedback to production teams regarding defects found during inspections, fostering collaboration between departments.
- Participated in regular audits of inspection processes, assisting in the identification of areas requiring improvement or corrective actions.
- Maintained accurate records of inspected items, providing valuable data for future process improvements.
- Conducted comprehensive training sessions for new inspectors, promoting consistency and accuracy across the team.
Coil Winder
Howard Industry
10.2012 - 10.2018
- Adjusted fixtures and tensions to provide proper winding tension.
- Performed basic mathematical calculations.
- Employed winding fixtures and arbors, hoists and other lifting devices to position and move materials.
- Conducted filing and grinding functions to prepare cores for winding.
- Trimmed wire and thread with hand tools.
Patient Account Representative
Hattiesburg Clinic
03.2012 - 10.2012
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Posted payments and processed refunds.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
- Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
Claims Processor
Blue Cross Blue Shield of Louisiana
07.2007 - 03.2012
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Managed workload and priorities to meet claims processing meet deadlines.
- Utilized specialized software to process incoming claims, enter data and generate reports.
- Maintained strict confidentiality when dealing with sensitive information about patients'' medical histories or personal details.
- Maintained detailed records of all processed claims for easy retrieval during audits or disputes.
Education
High School Diploma -
Wayne County High School
Waynesboro05-2000
No Degree - Medical Billing And Coding
Remington College
Baton Rouge, LA02-2008
Skills
- Team motivation
- Training and mentoring
- Project scheduling
- Work prioritization
- Typing 35-40 WPM
- Medical Terminology
- Medical Records
- Teamwork
- Organizational skills
- Data entry
- Database management
Timeline
Quality Development Supervisor
Howard Industry
04.2023 - Current
Clerk
Howard Industry
11.2020 - 04.2023
Customer Service Representative
SaviLinx
04.2020 - 10.2020
Final Inspector
Praxair
10.2018 - 01.2020
Coil Winder
Howard Industry
10.2012 - 10.2018
Patient Account Representative
Hattiesburg Clinic
03.2012 - 10.2012
Claims Processor
Blue Cross Blue Shield of Louisiana
07.2007 - 03.2012
High School Diploma -
Wayne County High School
No Degree - Medical Billing And Coding
Remington College
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