Molly Ann Davis
Benton,MS
Summary
Dynamic Optical Manager with a proven track record in enhancing patient care and service delivery. Skilled in problem-solving, team leadership, and financial performance management, ensuring optimal operations and exceptional customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Optical Manager and Office Manger
Professional Eyecare Associates
Yazoo City, MS
04.2018 - 02.2026
- Led optical team to enhance patient care and service delivery.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Managed financial performance by analyzing sales data and adjusting pricing strategies accordingly.
- Explained prescriptions, optical terminology and products to customers.
- Resolved escalated customer issues promptly and professionally, maintaining a positive brand reputation within the community.
- Worked closely with insurance providers to ensure accurate billing procedures were followed while maximizing patient benefits.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Certified Paraoptometric Assistant
The Eye Station
Greenwood, MS
09.2014 - 04.2018
- Assisted in patient preparation and examination processes to ensure efficient workflow.
- Educated patients on optical products and services, improving overall satisfaction and engagement.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Operated precision machinery for lens fabrication, ensuring adherence to quality standards.
- Increased operational efficiency by cross-training in multiple roles, providing flexibility within the team during peak periods or staff absences.
Skills
- Optical sales
- Optical dispensing
- Frame adjustments
- Appointment scheduling
- Laboratory operations
- Problem-solving
- Time management
- Multitasking Abilities
- Office administration
Certification
- CPO - Certified Paraoptometric
Timeline
Optical Manager and Office Manger
Professional Eyecare Associates
04.2018 - 02.2026
Certified Paraoptometric Assistant
The Eye Station
09.2014 - 04.2018