Monae Perry
Canton
Summary
Experienced Food Service Manager with a proven ability to manage all facets of food service operations. Proficient in staff supervision, inventory management, and budget control to optimize efficiency and profitability. Skilled in upholding stringent standards of food quality, safety, and customer satisfaction. Adept leader capable of inspiring and guiding teams to hit goals.
Overview
7
7
years of professional experience
Work History
Resturant Assistant General Manager
Taste Bar & Grill
Jackson
04.2023 - Current
- Negotiated contracts with vendors for food supplies, beverages, equipment and other necessary items.
- Assisted in resolving any disputes between customers or employees.
- Distributed food to service staff for prompt delivery to customers.
- Developed marketing strategies to promote restaurant services.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Performed administrative tasks such as payroll processing and accounts receivable management.
- Priced and ordered food products, kitchen equipment, and food service supplies.
- Scheduled staff shifts and monitored labor costs.
- Optimized profits by controlling food, beverage and labor costs.
- Coordinated catering services for special events such as weddings or banquets.
- Managed busy and highly popular restaurant with professional, well-trained staff.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Analyzed sales figures and trends to develop sales strategies that maximize profits.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Reviewed menu items on a regular basis to ensure quality standards were met.
- Created weekly work schedules according to staffing needs.
- Updated computer systems with new pricing and daily food specials.
Lead Server /Restaurant Floor Manager
Reunion Golf & Country Club
Madison
03.2018 - 04.2020
- Set up banquet functions according to instructions provided by banquet captain or manager.
- Calculated charges, issued table checks, and collected payments from customers.
- Developed and implemented standard operating procedures for the restaurant's dining room operations.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Answered phone calls from customers regarding reservations or inquiries about menu items.
- Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
- Conducted daily pre-shift meetings with servers to review specials, updates, or changes in policies or procedures.
- Resolved conflicts between employees quickly and fairly.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Managed opening and closing duties to facilitate restaurant operations.
Education
Bachelor of Science -
Jackson State University
Jackson, MS05-2005
Skills
- Food safety
- Customer service
- Marketing strategy
- Team leadership expertise
- Vendor negotiation
- Conflict Resolution
- Event coordination
- Team building
- Supervision and training
Timeline
Resturant Assistant General Manager
Taste Bar & Grill
04.2023 - Current
Lead Server /Restaurant Floor Manager
Reunion Golf & Country Club
03.2018 - 04.2020
Bachelor of Science -
Jackson State University