MONEYA CARTER
Canton
Summary
Customer focused professional with 6+ years of experience in customer service, sales, and manufacturing environments. Proven ability to resolve issues efficiently, collaborate with cross-functional teams, and maintain high standards of quality and safety. Strong communicator with excellent time management and problem solving skills, committed to delivering exceptional service in fast-paced settings. Experienced with quality control protocols to ensure compliance and product integrity. Utilizes attention to detail and problem-solving skills to identify and address non-conformities. Knowledge of inspection techniques and quality assurance best practices.
Overview
9
9
years of professional experience
Work History
Production Technician
Nissan
01.2023 - 04.2025
- Supported manufacturing operations by executing production tasks in compliance with safety and quality standards.
- Collaborated with team members to improve workflow efficiency and maintain consistent output quality.
- Performed routine equipment checks and basic maintenance to ensure optimal performance and minimize downtime.
- Contributed to meeting daily production goals in a fast-paced, high volume environment.
Quality Control Inspector
Nissan
Canton, MS
04.2024 - 04.2025
- Conducted detailed inspections of components to ensure adherence to quality standards.
- Collaborated with production teams to identify and resolve quality issues promptly.
- Implemented process improvements that enhanced inspection efficiency and accuracy.
- Trained junior inspectors on quality control protocols and inspection techniques.
Customer Service Representative
AT&T
06.2020 - 12.2022
- Assisted customers with billing, service, and account inquiries while providing accurate and timely solutions.
- Resolved customer concerns efficiently, contributing to improved customer satisfaction and retention.
- Maintained professionalism during high-call-volume periods while meeting performance and service metrics.
- Utilized strong problem-solving and communication skills to de-escalate issues and ensure positive outcomes.
Sales Associate
Big Lots
03.2016 - 11.2017
- Delivered personalized customer assistance to drive sales and enhance the overall shopping experience.
- Consistently met or exceeded sales goals through effective product knowledge and customer engagement.
- Maintained organized and visually appealing merchandise displays to support store standards.
- Assisted with inventory management and store operations as needed.
Education
Bachelor of Science - Biology (Pre-Med)
Jackson State University
Jackson, MS12.2015
Skills
- Customer service
- Preventive maintenance
- Visual inspections
- Data analysis
- Effective communication
- Problem solving
- Team collaboration
- Time management
- Sales techniques
Timeline
Quality Control Inspector
Nissan
04.2024 - 04.2025
Production Technician
Nissan
01.2023 - 04.2025
Customer Service Representative
AT&T
06.2020 - 12.2022
Sales Associate
Big Lots
03.2016 - 11.2017
Bachelor of Science - Biology (Pre-Med)
Jackson State University