Monica Gardner
Tupelo
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
11
11
years of professional experience
Work History
Independent Licensed Insurance Broker
Humana/Aetna/United Healthcare/SNL
2020.04 - Current
- Utilized CRM software to manage client relationships.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Generated quotes and proposals for clients to match individual needs.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Followed up promptly with interested clients to close sales.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Met with prospective clients to discuss insurance needs and provide solutions.
- Spent ample time with each customer, verbally reviewing, and explaining documents for client comprehension.
Customer Service Specialist
Capital Bedding Inc
2016.10 - 2020.04
- Maintained and managed customer files and databases.
- Handled customer inquiries and suggestions courteously and professionally.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Processed customer service orders promptly to increase customer satisfaction.
Customer Service Manager
Ashley Furniture Homestore
2013.03 - 2016.05
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Created and reviewed invoices to confirm accuracy.
Education
Certification - Pharmacy Technology
AA School of Pharmacy
Starkville, MS12.2022
Associate of Applied Science - Microcomputer Technology/Office Administration
Northeast Mississippi Community College
Boonveville, MS05.2001
Diploma - College Preparation
Nettleton High School
Nettleton, MS05.1998
Skills
- Problem Solving
- Team Development & Management
- Data Entry & Order Processing
- Accounts payable
- Microsoft Office
- Customer Service Skills
- Logistic/Scheduling
- Client Account Management
- Licensed Insurance Agent
- Insurance processing
Affiliations
Mississippi & Alabama Licensed Insurance Producer/Broker
Timeline
Independent Licensed Insurance Broker
Humana/Aetna/United Healthcare/SNL
2020.04 - Current
Customer Service Specialist
Capital Bedding Inc
2016.10 - 2020.04
Customer Service Manager
Ashley Furniture Homestore
2013.03 - 2016.05
Certification - Pharmacy Technology
AA School of Pharmacy
Associate of Applied Science - Microcomputer Technology/Office Administration
Northeast Mississippi Community College
Diploma - College Preparation
Nettleton High School
Similar Profiles
Marie LamMarie Lam
General Lines Insurance Producer/Agent at Aetna, Humana, BCBS, Cigna, Travelers, HartfordGeneral Lines Insurance Producer/Agent at Aetna, Humana, BCBS, Cigna, Travelers, Hartford
Jonathan KrallJonathan Krall
Sales Broker at Self-employeed (Highmark) (Aetna) (Humana)Sales Broker at Self-employeed (Highmark) (Aetna) (Humana)
DOLORES KEELERDOLORES KEELER
Medicare Part C Senior Appeal Analyst at Aetna HealthcareMedicare Part C Senior Appeal Analyst at Aetna Healthcare