Monica Jordan
Byram
Summary
Highly-skilled phlebotomist and ER Tech II with 6 years of experience in healthcare settings. Provides compassionate and professional care. Proficient in collecting blood specimens. Expertise in vital signs monitoring and EKG machine operation. Recognized for enhancing patient care through effective communication and life saving interventions.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Emergency Room Technician II
Baptist Medical Center
06.2018 - Current
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Improved patient care by efficiently performing emergency room procedures such as wound dressing, splints.
- Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
- Enhanced ER efficiency through proficient use of medical equipment like EKG machines, defibrillators, and vital sign monitors.
- Measured and fit crutches and canes, instructing patients on proper use of support devices.
Phlebotomist
Merit Health River Oaks
09.2023 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
Medical Claims Processor
United Healthcare Group
07.2015 - 02.2018
- Processed high volumes of medical claims accurately and efficiently under tight deadlines, ensuring prompt payment for services rendered.
- Researched and resolved complex medical claims issues to support timely processing.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
Shift Leader/ Customer Service/ Cashier
Krogers Grocery Store
08.2011 - 03.2015
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
Education
Associate of Science - Pre-Nursing
Holmes Community College
Ridgeland, MSCertificate of Technical Studies -
Texas School of Phelebotomy
Mansfield, TX08-2017
High School Diploma -
Terry High School
Terry, MS05-2012
Skills
- Venipuncture
- Order of draw
- Butterfly needle technique
- HIPAA compliance
- Blood culture collection
- Infection control
- Medical terminology
- Vital signs monitoring
- EMR / EHR
- CPR
- Basic life support
- EKG
- Indwelling Catheters
- Assist RN
Certification
- PT - Phlebotomy Technician - #M172599
- CPR - American Heart Association
Languages
English
Native or Bilingual
Timeline
Phlebotomist
Merit Health River Oaks
09.2023 - Current
Emergency Room Technician II
Baptist Medical Center
06.2018 - Current
Medical Claims Processor
United Healthcare Group
07.2015 - 02.2018
Shift Leader/ Customer Service/ Cashier
Krogers Grocery Store
08.2011 - 03.2015
Associate of Science - Pre-Nursing
Holmes Community College
Certificate of Technical Studies -
Texas School of Phelebotomy
High School Diploma -
Terry High School
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