Monique Bautista
Canton
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Relationship Banker II
Trustmark Bank
10.2023 - Current
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Expanded client base through effective networking and referral generation, leading to increased business opportunities.
- Assisted customers with completing required forms for opening and closing bank accounts.
- Managed multiple customer accounts efficiently, ensuring accurate record-keeping and timely resolution of issues.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
Customer Service Representative
Kohls
03.2021 - 10.2021
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Investigated and resolved accounting, service and delivery concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Trained staff on operating procedures and company services.
- Cross-trained and backed up other customer service managers.
- Responded proactively and positively to rapid change.
- Answered customer telephone calls promptly to avoid on-hold wait times
- Responded to customer requests for products, services, and company information
- Answered over 25-50 constant flow of customer calls with minimal wait times
Business Manager
ConAm
02.2016 - 02.2018
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Oversaw product delivery and shipping operations to reduce shipment turnaround times and streamline warehouse workflows.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Communicated with customers and vendors positively with particular attention to problem resolution
- Researched industry and marketplace trends to enhance sales techniques and meet customer needs
- Provided feedback on effectiveness of strategies, selling programs and initiatives and identified areas requiring improvement
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping
- Supervised creation of exciting merchandise displays to catch attention of store customers
Leasing Agent
Beacon Property Management
03.2014 - 02.2016
- Distributed flyers to raise awareness of properties and attract more tenants.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Kept meticulous records of correspondence between management and tenants.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns
- Resolved conflicts between tenants regarding noise, encroachments, and parking
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements
- Greeted clients, showed apartments, and prepared leases
- Collected monthly rent payments and other fees, always properly recording, and processing money
Education
Associate of Science - Medical Assisting
Keiser University
Fort Lauderdale, FL10.2010
Skills
- Coordination
- Records Preparation
- Managing Multiple Tasks
- Computer Proficiency
- Multi-line phone talent
- Professional telephone demeanor
Timeline
Relationship Banker II
Trustmark Bank
10.2023 - Current
Customer Service Representative
Kohls
03.2021 - 10.2021
Business Manager
ConAm
02.2016 - 02.2018
Leasing Agent
Beacon Property Management
03.2014 - 02.2016
Associate of Science - Medical Assisting
Keiser University
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