Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Monnicah Pugh

Leakesville

Summary

Detail-oriented emergency response professional with extensive experience in dispatch operations. Adept at coordinating with law enforcement and public safety agencies, ensuring optimal communication and efficient resource allocation during emergencies.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Dispatcher II

MS Highway Patrol
Hattiesburg
09.2019 - Current
  • Coordinated emergency response operations with law enforcement and public safety agencies.
  • Maintained accurate logs of calls and dispatch activities during shifts.
  • Monitored radio communications to ensure effective unit dispatching.
  • Trained new dispatch personnel on established protocols and procedures.
  • Communicated with field personnel to ensure timely updates on incident statuses.
  • Utilized computer-aided dispatch systems for tracking unit locations and activities.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Maintained logs of all incoming calls and assigned tasks.
  • Trained employees on triaging and dispatching procedures to properly handle daily calls.
  • Interacted with local law enforcement agencies when responding to incidents in progress.
  • Advised personnel about accidents, weather conditions or other hazards.
  • Assisted in training new dispatch personnel on protocols and procedures.
  • Maintained accurate logs of all calls and dispatch activities throughout shifts.
  • Monitored radio communications to dispatch units effectively and efficiently.

Administrative Assistant

MS Department Of Corrections
Leakesville
12.2016 - 09.2019
  • Managed daily office operations and maintained organized filing systems.
  • Assisted in scheduling appointments and coordinating meetings for staff.
  • Prepared documents and reports for departmental review and distribution.
  • Responded to inquiries and provided information to staff and visitors.
  • Maintained inventory of office supplies and placed orders as needed.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Maintained office supplies inventory by checking stock to determine inventory level.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Updated contact lists regularly when changes occur in employee status or contact information.

Administrative Assistant

MS Department Of Corrections
Lucedale
02.2010 - 12.2016
  • Managed daily office operations and maintained organized filing systems.
  • Assisted in scheduling appointments and coordinating meetings for staff.
  • Prepared documents and reports for departmental review and distribution.
  • Maintained inventory of office supplies and placed orders as needed.
  • Collaborated with team members to support administrative projects and initiatives.
  • Responded to inquiries and provided information to staff and visitors.
  • Utilized software systems to track data and manage records efficiently.
  • Implemented procedures to enhance office efficiency and streamline workflows.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Maintained office supplies inventory by checking stock to determine inventory level.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Directed customer inquiries to appropriate department personnel.
  • Processed invoices for payment using accounting software applications.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.

Dispatcher

MS Highway Patrol
Hattiesburg
08.2005 - 02.2010
  • Coordinated emergency responses with law enforcement and medical services.
  • Managed radio communications to dispatch units efficiently.
  • Monitored traffic conditions and relayed information to officers in the field.
  • Documented incident reports and maintained accurate records of calls received.
  • Assisted in training new dispatchers on protocols and procedures.
  • Utilized computer-aided dispatch systems for real-time tracking of units.
  • Collaborated with multiple agencies to enhance operational efficiency during incidents.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Responded to inquiries from the public regarding road safety and incident updates.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Maintained logs of all incoming calls and assigned tasks.
  • Received and dispatched calls for emergency services.
  • Identified locations and needs of callers to accurately send assistance.
  • Trained employees on triaging and dispatching procedures to properly handle daily calls.
  • Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.

Driver License Examiner

MS Highway Patrol
Hattiesburg
07.2002 - 08.2005
  • Conducted driving tests to assess applicants' knowledge and skills.
  • Explained driving laws and regulations to applicants during examinations.
  • Evaluated applicant performance using standardized testing procedures.
  • Maintained accurate records of driving tests and applicant information.
  • Provided feedback to applicants on their driving abilities and areas for improvement.
  • Assisted in training new examiners on testing procedures and best practices.
  • Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
  • Assembled photographs with printed license information to produce completed documents.
  • Recorded vital and fiscal records and accounts.

Dispatcher

MS Highway Patrol
Jackson
10.2001 - 07.2002
  • Coordinated emergency responses with law enforcement and medical services.
  • Managed radio communications to dispatch units efficiently.
  • Monitored traffic conditions and relayed information to officers in the field.
  • Assisted in training new dispatchers on protocols and procedures.
  • Documented incident reports and maintained accurate records of calls received.
  • Collaborated with multiple agencies to enhance operational efficiency during incidents.
  • Responded to inquiries from the public regarding road safety and incident updates.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Received and dispatched calls for emergency services.
  • Maintained logs of all incoming calls and assigned tasks.
  • Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.

Education

ETC Certified Member

IAED
Richland, MS
06-2020

High School Diploma -

Mize High School
Mize, MS
05-2000

Skills

  • Computer-aided dispatch
  • Emergency response coordination
  • Radio communication monitoring
  • Data entry accuracy
  • Incident status updates
  • Operational logistics

Accomplishments

  • Employee of the month for numerous months with the MS Department of Corrections

Certification

  • International Academies of Emergency Dispatch

Timeline

Dispatcher II

MS Highway Patrol
09.2019 - Current

Administrative Assistant

MS Department Of Corrections
12.2016 - 09.2019

Administrative Assistant

MS Department Of Corrections
02.2010 - 12.2016

Dispatcher

MS Highway Patrol
08.2005 - 02.2010

Driver License Examiner

MS Highway Patrol
07.2002 - 08.2005

Dispatcher

MS Highway Patrol
10.2001 - 07.2002

ETC Certified Member

IAED

High School Diploma -

Mize High School

Similar Profiles

CREATE PROFILE
Monnicah Pugh