Monty Johnson
Lucedale
Summary
Dynamic operations supervisor with a proven track record of excelling in team leadership and workflow optimization. Recognized for enhancing customer satisfaction through effective communication and conflict resolution. Developed training programs that significantly improved team performance and operational efficiency, ensuring compliance with industry standards.
Operations professional with proven expertise in optimizing workflows and enhancing productivity. Strong leadership skills with focus on team collaboration and achieving results. Known for flexibility and reliability in adapting to changing operational needs. Proficient in process improvement, resource management, and conflict resolution.
Overview
32
32
years of professional experience
Work History
Supervisor of Operations
JMS Manufacturing
01.2020 - Current
- Evalute staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Developed and implemented training programs for new hires, improving overall team productivity and performance.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Managed flow of incoming material and outgoing products to supply customer demands.
- Proficient in operating all workstation processes and equipment to insure seamless workflow during personnel shortages.
Supervisor
JMS Chip & Performance
07.2001 - 12.2019
- Oversaw daily operations of the business, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Designed processes used in design, production, and bringing to the market all new products.
Assistant Manager
Carquest Auto Parts
05.1993 - 04.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
George County High School
George County, MS04-1997
Skills
- Team leadership
- Customer service
- Team development
- Conflict resolution
- Quality assurance
- Workflow optimization
- Goal setting
- Maintenance oversight
- Coaching and mentoring
Timeline
Supervisor of Operations
JMS Manufacturing
01.2020 - Current
Supervisor
JMS Chip & Performance
07.2001 - 12.2019
Assistant Manager
Carquest Auto Parts
05.1993 - 04.2021
High School Diploma -
George County High School
Similar Profiles
Eligio Jr PoliranEligio Jr Poliran
Area Manager at JMS Oxygen and Acetylene ManufacturingArea Manager at JMS Oxygen and Acetylene Manufacturing
Christopher S. SaundersChristopher S. Saunders
Millwright/Welder at JMS Millwright and RepairMillwright/Welder at JMS Millwright and Repair
Dorcas AddaeDorcas Addae
Paul Rhoades Bakery at JMS AgencyPaul Rhoades Bakery at JMS Agency