Morgan Munn
Brandon
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
6
6
years of professional experience
Work History
Bartender
Sal and Mookie's New York Pizza & Ice Cream Joint
Madison
2023.09 - 2025.05
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Upsold customers from shelf to premium brands to help boost sales.
- Assisted in setting up the bar for service shift.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Resolved customer complaints in a professional manner.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Neatly sliced and pitted fruit for garnishing drinks.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Greeted customers and provided excellent customer service.
Waitress Trainer
Sal and Mookie's New York Pizza & Ice Cream Joint
Madison
2021.01 - 2025.05
- Provided guidance to new waiters in learning the menu items and their ingredients.
- Selected and assigned instructors to conduct training.
Assistant General Manager
Sal and Mookie's New York Pizza & Ice Cream Joint
Madison
2020.08 - 2025.05
- Assisted in overseeing daily operations of the company, including managing staff, coordinating schedules, and ensuring efficient workflow.
- Collaborated with the general manager to develop and implement strategic plans to improve business performance and achieve organizational goals.
- Played a key role in recruiting, training, and mentoring new employees to ensure a high-performing team.
- Managed inventory levels to optimize stock availability while minimizing excess inventory costs.
- Conducted regular performance evaluations of staff members to provide constructive feedback for professional development purposes.
Cashier
Chick-fil-A
Brandon
2020.01 - 2020.08
- Maintained current knowledge of store promotions to highlight sales to customers.
- Maintained work area and kept cash drawer organized.
- Performed other duties as assigned by management.
- Greeted customers promptly and responded to questions.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Restaurant Hostess
Bravo! Italian Restaurant & Bar
Jackson
2018.11 - 2019.11
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
Education
High School Diploma -
Brandon High School
Brandon, MS2020-05
Some College (No Degree) -
Hinds Community College
Skills
- Customer service
- Conflict resolution
- POS systems
- Effective communication
- Team collaboration
- Food running
- ServSafe certified
- Fast learner
- Multitasking and prioritization
Timeline
Bartender
Sal and Mookie's New York Pizza & Ice Cream Joint
2023.09 - 2025.05
Waitress Trainer
Sal and Mookie's New York Pizza & Ice Cream Joint
2021.01 - 2025.05
Assistant General Manager
Sal and Mookie's New York Pizza & Ice Cream Joint
2020.08 - 2025.05
Cashier
Chick-fil-A
2020.01 - 2020.08
Restaurant Hostess
Bravo! Italian Restaurant & Bar
2018.11 - 2019.11
High School Diploma -
Brandon High School
Some College (No Degree) -
Hinds Community College