Morong Seng
Southaven
Summary
I have a wide range of experience in customer service, data entry, and organization. In my work I operate extremely detail-oriented because of my strong interest in planning, managing and organizing operations.
Overview
12
12
years of professional experience
Work History
Care Team Representative
Sedgwick
Memphis
10.2025 - Current
- Facilitated communication between clients and internal teams to resolve issues.
- Managed documentation and claims processing for timely responses.
- Assisted in training new team members on company policies and procedures.
- Collaborated with stakeholders to ensure accurate information exchange.
- Utilized company software to track case progress and updates.
- Provided support during audits by organizing necessary documentation.
- Maintained client records to ensure data integrity and compliance.
Data Entry Clerk
IRS
Memphis
06.2024 - 09.2025
- Entered and verified taxpayer information into IRS databases.
- Processed tax returns accurately and efficiently in high-volume environments.
- Managed confidential documents following IRS compliance regulations.
- Maintained organized records for easy retrieval and reference.
- Performed data entry from paper documents, emails, and other sources into computer systems.
Repair Technician
Flextronics
01.2019 - 05.2024
- Ensured seamless product flow through assembly line to meet production targets.
- Production process that breaks the manufacture of steps that are completed in predefined sequence.
- Technicians inspect, analyze, and troubleshoot client systems and equipment.
- Run tests and interpret the results to make effective recommendations to fix broken equipment.
- Source replacement parts and negotiate costs with suppliers and clients.
Customer Service Rep
Walmart
11.2017 - 12.2018
- Provides efficient and effective service to customers and prospects on all patron-based services to a variety of inquiries and customer needs.
- Maintains sincere interest in providing stellar customer care.
- Ability to work under time constraints.
- Combines knowledge of product, good work ethic, effective time management and skills.
- Ability to understand and apply new concepts.
Certified Nursing Assistant
LifePoint Nursing Home
08.2016 - 11.2017
- Assist residents with activities of daily living, including bathing, dressing, grooming, toileting, transferring and getting to and from activities and meals according to the individual service plan.
- Allows and encourages residents to do as much of their own care as possible.
Computer Teacher
Desoto County Schools
02.2014 - 11.2017
- Demonstrated familiarity with multiple subject areas, fostering competency development across curriculum.
- Maintained positive mindset toward student learning and professional development, enhancing teaching practices.
Education
High School -
Horn Lake High School
Horn Lake, MSGED -
Northwest Community College
Skills
- Claims processing
- Data entry
- Documentation management
- Customer service
- Record keeping
- Communication skills
- Problem resolution
- Team collaboration
- Time management
Timeline
Care Team Representative
Sedgwick
10.2025 - Current
Data Entry Clerk
IRS
06.2024 - 09.2025
Repair Technician
Flextronics
01.2019 - 05.2024
Customer Service Rep
Walmart
11.2017 - 12.2018
Certified Nursing Assistant
LifePoint Nursing Home
08.2016 - 11.2017
Computer Teacher
Desoto County Schools
02.2014 - 11.2017
High School -
Horn Lake High School
GED -
Northwest Community College