Summary
Overview
Work History
Skills
Timeline
Generic

Motasim Said

Olive Branch ,MS

Summary

Dynamic Owner/Operator at West Union One Stop LLC with a proven track record in operations management and relationship building. Successfully enhanced customer satisfaction and brand awareness through strategic marketing and exceptional service. Skilled in financial analysis and staff training, driving profitability and fostering a positive work environment.

Overview

9
9
years of professional experience

Work History

Owner/Operator

West Union One Stop LLC
11.2016 - Current
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
  • Developed business plan, processes and procedures to provide superior [Product or Service] to customers.
  • Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
  • Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
  • Negotiated contracts with vendors to secure favorable terms for the business.
  • Trained and motivated employees to perform daily business functions.
  • Implemented effective financial management practices, improving cash flow and profitability.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
  • Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
  • Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
  • Fostered strong professional network and partnership building skills to connect with quality leads.

Skills

  • Operations management
  • Documentation and reporting
  • Hiring
  • Business planning
  • Sales negotiation
  • Staff training and development
  • Negotiation
  • Inventory management
  • Financial analysis
  • Budget development
  • Marketing strategy development
  • Performance analysis
  • Financial planning
  • Business operations management

Timeline

Owner/Operator

West Union One Stop LLC
11.2016 - Current

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Motasim Said