MyJah Bourne
Laurel
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.
Overview
4
4
years of professional experience
2018
2018
years of post-secondary education
Work History
Non phone /Call Center Representative
BroadPath
Laurel
02.2024 - 07.2025
- Handled customer inquiries through phone, email, and chat platforms.
- Resolved customer complaints efficiently and professionally.
- Maintained accurate records of customer interactions and transactions.
- Utilized CRM software to track customer issues and follow up promptly.
- Provided product information and support to enhance customer satisfaction.
- Participated in team meetings to discuss challenges and share solutions.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Maintained high levels of professionalism while interacting with customers via phone or email.
Customer Service Representative
Concentrix
Laurel
01.2023 - 01.2024
- Assisted customers with inquiries regarding products and services.
- Processed customer orders and returns efficiently using internal systems.
- Resolved customer complaints through effective communication and problem-solving skills.
- Maintained accurate records of customer interactions in the database.
- Provided product information and recommendations to enhance customer experience.
- Handled high call volumes while ensuring quality service standards were met.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Member Service Representative
Teleperformance
Laurel
10.2021 - 01.2023
- Assisted customers with inquiries via phone and online channels.
- Managed customer accounts and updated information accurately.
- Resolved service issues by providing effective solutions and support.
- Documented customer interactions in the CRM system for future reference.
- Educated customers on products and services to enhance their experience.
- Maintained knowledge of company policies to ensure compliance and accuracy.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
Education
Hattiesburg High School
Laurel, MSSkills
- CRM software
- Order processing
- Customer support
- Data entry
Timeline
Non phone /Call Center Representative
BroadPath
02.2024 - 07.2025
Customer Service Representative
Concentrix
01.2023 - 01.2024
Member Service Representative
Teleperformance
10.2021 - 01.2023
Hattiesburg High School