Mylecia Lewis
Horn Lake
Summary
Offering strong organizational and problem-solving abilities, eager to learn and develop in customer-oriented environment. Brings keen understanding of customer service dynamics and effective communication techniques. Ready to use and develop interpersonal and administrative skills in Front Desk Customer Service Representative role.
Overview
4
4
years of professional experience
Work History
Team Lead
Burger King
01.2023 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Customer Service Representative
CoSolutions
02.2022 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Front Desk Clerk
Days Inn Hotel
01.2021 - 01.2022
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Provided exceptional customer service for a positive guest experience, resulting in repeat business.
- Collected room deposits, fees, and payments.
Education
High School Diploma -
Hamilton High School
Memphis, TN05-2020
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Quality control
- Employee training
- Client communication
- Team motivation
- Team supervision
- Goal setting
- Daily workflow improvement
- Cash handling
- Flexible schedule
- Work planning
- Team building
- Multitasking Abilities
- Excellent communication
- Team Check-ins
- Workplace safety
Timeline
Team Lead
Burger King
01.2023 - Current
Customer Service Representative
CoSolutions
02.2022 - 12.2022
Front Desk Clerk
Days Inn Hotel
01.2021 - 01.2022
High School Diploma -
Hamilton High School
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