Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nada Awabdy

Ridgeland

Summary

Results-driven Customer Success Manager with a proven track record in customer onboarding, e-commerce strategy, and digital marketing. Expertise in data analysis and collaboration to enhance customer engagement and streamline workflows.

Overview

21
21
years of professional experience

Work History

Customer Success Manager

Cox Automotive
Atlanta
11.2016 - 08.2025
  • Facilitated customer onboarding and training sessions for automotive software solutions.
  • Managed customer inquiries and resolved issues through effective communication.
  • Collaborated with cross-functional teams to enhance product offerings and services.
  • Created detailed documentation for support processes and best practices.
  • Led initiatives to streamline workflows and improve customer engagement strategies.
  • Analyzed customer data to identify trends, issues, and opportunities for improvement.
  • Conducted regular check-ins with clients to ensure their needs were met.
  • Provided guidance on how customers can maximize the value they receive from products and services.

Internet Sales Director

Gray Daniels Auto Family
Jackson
02.2005 - 12.2014
  • Directed online sales strategies to enhance customer engagement and satisfaction.
  • Managed e-commerce platform to streamline inventory and product listings.
  • Collaborated with marketing team to develop targeted online advertising campaigns.
  • Analyzed sales data to identify trends and optimize inventory management.
  • Trained staff on best practices for online customer service and communication.
  • Oversaw digital marketing initiatives to increase brand visibility and reach.
  • Identified areas of improvement within the internet sales process and developed solutions accordingly.

Education

Bachelor of Science - History

Belhaven University
Jackson, MS

Master of Science - Social Sciences

Mississippi College
Clinton, MS

Skills

  • Product training
  • Customer onboarding
  • E-commerce strategy
  • Digital marketing
  • Effective communication
  • Training and mentoring
  • Customer relationship building
  • Inter-department collaboration

Timeline

Customer Success Manager

Cox Automotive
11.2016 - 08.2025

Internet Sales Director

Gray Daniels Auto Family
02.2005 - 12.2014

Bachelor of Science - History

Belhaven University

Master of Science - Social Sciences

Mississippi College

Similar Profiles

CREATE PROFILE
Nada Awabdy