Nakendra Pendelton
Southaven
Summary
Healthcare professional with proven track record in managing front-desk operations, patient scheduling, and medical records. Known for collaborative approach and achieving efficient office workflows, adapting to changing needs with ease. Skilled in patient communication, appointment coordination, and administrative support.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Receptionist /Office PCA
The Care Center
06.2024 - Current
- Coordinated patient scheduling, check-in, check-out and donated payments for billing for a non profit clinc to assist with maternal care for patients that does not have insurance/ low income women.
- This is volunteer work I do to give back to my community .
- Checked patients demographic and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families
- Check patients vital signs, assigned to pregnancy testing. If it is positive with the nurse permission inform the patients the outcome provide gifts for mom and baby and also provide resources to the patients ( with the nurse )and set up follow up appointments.
Collections Specialist
Wex bank
06.2023 - 01.2025
- Executed inbound and outbound calls to customers with overdue credit card payments.
- Recorded data in software to document payment promises from customers.
- Trained new team members to ensure adherence to company standards.
- Reliably responded to customer emails, often working overtime for timely follow-up.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Cultivated a professional demeanor when dealing with difficult customers, displaying empathy while remaining assertive in achieving desired outcomes.
Collection Specialists
JP Morgan Chase
09.2020 - 08.2021
- Collected payments from customers to ensure account currency.
- Addressed customer inquiries and concerns to provide necessary information.
- Maintained confidentiality and adhered to FDCPA regulations during collections.
- Educated debtors on the consequences of non-payment and potential resolutions.
- Educated customers on payment schedules to prevent late fees and interest charges.
CNA - Certified Nursing Assistant
Aurora Health Care
05.2019 - 08.2020
- Monitored patient vital signs, weight, and height in same-day surgery unit.
- Guided patients through undressing and preparation procedures for surgery.
- Addressed patient inquiries within established guidelines, ensuring clear communication.
- Reassured patients regarding unanswered questions, directing them to nursing staff.
- Assessed post-surgery vitals and facilitated ambulation for recovery.
- Administered water and crackers to patients post-operation for nourishment.
- Managed Foley bag emptying and assisted with patient cleanliness and bed changes.
- Coordinated patient discharge process, ensuring safe transportation to vehicles.
CNA - Certified Nursing Assistant
freodtert hospital
12.2019 - 06.2020
- Assisted mothers with safe restroom access in mom and baby unit.
- Measured maternal specimens, monitored vital signs, and responded to call lights for assistance.
- Bathed and fed infants while monitoring their vital signs.
- Conducted essential tests for newborns prior to discharge.
- Cared for infants overnight in nursery to allow mothers rest.
- Supported doctors during circumcision procedures as needed.
- Medical Receptionist duties answering phone calls, adding patients' data in the Epic records and also answered the call lights if it was in my scope of my certification.
Shipping and Receiving Clerk
FedEx
01.2016 - 03.2019
- Verified proper products in boxes prior to shipping.
- Entered accurate information into computer system for tracking.
- Completed paperwork for D.E.A compliance and ensured timely submission.
Education
Associate's degree - Business Ethics
Scottsdale Community College
06-2026
H.S.D -
Washington High School
Skills
- Data entry expertise
- Attention to detail
- Microsoft Office Suite
- Customer service and support
- Conflict resolution strategies
- Regulatory compliance expertise
- Team collaboration and building
- Effective communication skills
Certification
Certified Nursing Assistant (CNA)
Personal Information
Additional Information - Linkedin
https://www.linkedin.com/in/nakendra-gordon-b69446224/
Timeline
Medical Receptionist /Office PCA
The Care Center
06.2024 - Current
Collections Specialist
Wex bank
06.2023 - 01.2025
Collection Specialists
JP Morgan Chase
09.2020 - 08.2021
CNA - Certified Nursing Assistant
freodtert hospital
12.2019 - 06.2020
CNA - Certified Nursing Assistant
Aurora Health Care
05.2019 - 08.2020
Shipping and Receiving Clerk
FedEx
01.2016 - 03.2019
H.S.D -
Washington High School
Associate's degree - Business Ethics
Scottsdale Community College
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