Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nakenia Fort

Tupelo

Summary

Dynamic customer service professional with a proven track record at Journeys 76, excelling in customer satisfaction and effective communication. Demonstrated reliability and composure in high-pressure situations, while successfully processing transactions and resolving concerns. Skilled in building rapport and negotiating solutions, ensuring a positive experience for all customers.

Overview

9
9
years of professional experience

Work History

Customer Service Cashier

Journeys 76
01.2022 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Managed high-pressure situations with calmness during busy periods.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Collections Agent

Franklin Collections
05.2020 - 01.2022
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated to collect balance in full.

Assembly Line Worker

Ashley Furniture Industries, Inc
02.2016 - 01.2020
  • Met daily production quotas by working effectively within a fast-paced assembly line environment.
  • Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
  • Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
  • Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.

Education

Associate - Early Childhood Education

Itawamba Community College
Fulton, MS

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure

Timeline

Customer Service Cashier

Journeys 76
01.2022 - Current

Collections Agent

Franklin Collections
05.2020 - 01.2022

Assembly Line Worker

Ashley Furniture Industries, Inc
02.2016 - 01.2020

Associate - Early Childhood Education

Itawamba Community College

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Nakenia Fort