Nancy Monk
Vancleave
Summary
Personable Customer Relations leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings. Demonstrated success in utilizing current technologies to broaden access between customer and organization and improve response time.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Client Relationship Specialist
Hoop Cares LLC
07.2024 - Current
- Resolved service problems by clarifying customer complaints, identifying root causes and developing catered solutions.
- Addressed client requests for basic and ad hoc reports and provided consistent updates to proactively provide project status.
- Participated in client meetings and shadowed supervisor to hone partnership-building prowess.
- Collaborated with internal teams to assess client needs, pain points and revenue strategy.
- Developed client proposals addressing product and service needs and solutions.
- Monitored and improved quality assurance through root cause analysis and application of customer feedback survey results.
- Assisted with conflict resolution during partnership negotiations and acquisitions.
Receptionist Manager
A&B Towing and Automotive
08.2015 - 01.2023
- Coordinated office events, seminars and meetings for staff and clients.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Built and managed processes for tracking and monitoring department performance.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Created organized filing system to manage department documents.
- Organized and updated databases, records and other information resources.
- Responded to customer requests for products, services, and company information.
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed dispatching, routing, and tracking of SIX fleet vehicles.
Education
Associate of Applied Science - Early Childhood Education
Mississippi Gulf Coast Community College
Gautier, MS05-2015
Skills
- Cross-functional coordination
- Performance tracking
- Marketing strategy
- Technical support expertise
- Client needs assessment
- Customer relations
- Schedule management
- Account updates
- Billing procedures
- Database management
- Problem-solving
- Information gathering
- Account updating
- Inbound call management
- Business development
- Phone etiquette
- Professional phone voice
- Technical proficiency
- Billing adjustments and refunds
Timeline
Client Relationship Specialist
Hoop Cares LLC
07.2024 - Current
Receptionist Manager
A&B Towing and Automotive
08.2015 - 01.2023
Associate of Applied Science - Early Childhood Education
Mississippi Gulf Coast Community College
Similar Profiles
Keri LickfeldKeri Lickfeld
Administrative Assistant at Aurora Cares, LLC dba Tara CaresAdministrative Assistant at Aurora Cares, LLC dba Tara Cares
Susan TiptonSusan Tipton
Licensed Practical Nurse at Critical Nurse Staffing, LLC (CNS Cares)Licensed Practical Nurse at Critical Nurse Staffing, LLC (CNS Cares)
Alexandria FeigheryAlexandria Feighery
Direct Support Professional Caregiver at TT Cares LLCDirect Support Professional Caregiver at TT Cares LLC