NANCY WRIGHT
Olive Branch
Summary
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
21
21
years of professional experience
Work History
Supervisor I – Front Office
Southland Casino Hotel (Delaware North)
West Memphis, AR
- Current
- Oversee daily front-office operations and ensure adherence to company procedures
- Support staff coaching, conflict resolution, and workflow improvements
- Maintain service quality and guest satisfaction through team engagement
- Manage Gift Shop inventory, including ordering, tracking, and loss-prevention
Office Manager
OB Hotels
Olive Branch, MS
08.2019 - 02.2025
- Managed office operations, scheduling, payroll coordination, and documentation
- Trained staff to improve service quality and operational efficiency
- Oversaw onboarding processes, vendor communication, and supply management
Billing Specialist
OB Hotels
Olive Branch, MS
02.2019 - 08.2019
- Supported financial reporting, audits, and payroll-related processes
- Assisted with budget forecasting and cost-control planning
Front Desk Agent
Whispering Woods Hotel
Olive Branch, MS
04.2010 - 02.2019
- Delivered high-quality customer service and resolved guest concerns
- Assisted with training new staff and supporting scheduling needs
Assistant Manager
Zaxby’s
Olive Branch, MS
06.2005 - 04.2010
- Managed scheduling, payroll processing, and staff training
- Conducted coaching sessions and ensured policy compliance
- Oversaw inventory management, ordering, and loss-prevention
Education
Bachelor’s Degree - Business Management
Bethel University
Associate Degree - Computer Applications
National College of Business & Technology
Skills
- Operations Management
- Customer Service Leadership
- Scheduling & Timekeeping
- Inventory Control
- Training & Staff Development
- Conflict Resolution
- Payroll Coordination
- Reporting & Documentation
- Front-Office Operations
Timeline
Office Manager
OB Hotels
08.2019 - 02.2025
Billing Specialist
OB Hotels
02.2019 - 08.2019
Front Desk Agent
Whispering Woods Hotel
04.2010 - 02.2019
Assistant Manager
Zaxby’s
06.2005 - 04.2010
Supervisor I – Front Office
Southland Casino Hotel (Delaware North)
- Current
Associate Degree - Computer Applications
National College of Business & Technology
Bachelor’s Degree - Business Management
Bethel University