Naoisha Mitchell
Southhaven
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
12
12
years of professional experience
Work History
Customer Service Collections Agent
Startek
09.2019 - 07.2025
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
Customer Service Representative
Westlake Portfolio Management
05.2022 - 08.2024
- Developed training materials focused on enhancing product knowledge and communication skills for staff.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Resolved complex client inquiries and disputes, maintaining a high level of professionalism and service excellence.
- Managed client portfolios, regularly reviewing loans for opportunities to refinance or modify terms for improved financial outcomes.
Customer Service Collections Representative
Premier Bankcard
08.2022 - 02.2024
- Assisted customers with financial education resources, empowering them to make informed decisions about their debts.
- Managed high-volume call center environment, handling inbound and outbound calls professionally and efficiently.
- Increased customer satisfaction by promptly addressing and resolving account issues.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
Customer Service Representative
Kforce
05.2021 - 08.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Resolution Specialist
Walmart
12.2013 - 09.2019
- Enhanced customer satisfaction by promptly addressing and resolving complex issues.
- Handled high-pressure situations calmly while remaining focused on providing exceptional support to both internal colleagues and external clients.
- Provided personalized support to customers, ensuring their needs were thoroughly addressed.
- Managed high call volume while maintaining exceptional service quality and professionalism.
Wireless Sales Representative
Conductor
10.2016 - 06.2018
- Upsold customers by recommending accessories and promotions to increase revenue.
- Streamlined the sales process for greater efficiency, resulting in faster transactions and improved customer experiences.
- Utilized CRM tools effectively to track leads, follow up on prospective clients, and maintain organized records of all interactions.
- Provided exceptional customer support by promptly addressing inquiries, resolving issues, and ensuring overall satisfaction.
Education
High School Diploma -
FINCH HENRY JOB CORPS
Skills
- Customer service
- Problem resolution
- Computer proficiency
- Complaint resolution
- Client relations
- Scheduling
- Data entry
- Relationship building
- Call center experience
- Payment processing
- Call center operations
- Product knowledge
Timeline
Customer Service Collections Representative
Premier Bankcard
08.2022 - 02.2024
Customer Service Representative
Westlake Portfolio Management
05.2022 - 08.2024
Customer Service Representative
Kforce
05.2021 - 08.2022
Customer Service Collections Agent
Startek
09.2019 - 07.2025
Wireless Sales Representative
Conductor
10.2016 - 06.2018
Customer Service Resolution Specialist
Walmart
12.2013 - 09.2019
High School Diploma -
FINCH HENRY JOB CORPS
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