Summary
Overview
Work History
Education
Skills
Timeline
Generic

Naomi Calamia

Poplarville

Summary

Dedicated shift leader with proven skills in customer service, cash handling, and team leadership. Committed to enhancing operational efficiency and delivering exceptional service in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Shift Leader

Love's Travel Shop
Poplarville
08.2023 - Current
  • Supervised daily operations and team performance to enhance efficiency during shifts.
  • Processed customer transactions promptly in fast-paced retail environment.
  • Resolved discrepancies between POS system and cash amounts at shift's end.
  • Conducted daily opening and closing procedures for register area.
  • Managed inventory by stocking shelves and coolers efficiently.
  • Maintained cleanliness of work environment through regular cleaning routines.
  • Implemented efficient stocking practices to ensure optimal product availability.

Server

Fattys Seafood
Picayune
10.2021 - 10.2023

Processed customer orders accurately through point-of-sale system.

  • Managed cash transactions and balanced cash drawers post-shift.
  • Delivered exceptional service in dynamic seafood dining environment.
  • Operated POS terminals for efficient order input and bill splitting.
  • Maintained cleanliness and organization of dining areas throughout shifts.

Customer Service Representative

St. Tammany Box Company
Picayune
06.2019 - 06.2022
  • Streamlined customer assistance, facilitating product inquiries and seamless order placements.
  • Handled incoming phone calls efficiently, addressing inquiries and transferring calls as required.
  • Maintained accurate filing systems, improving document retrieval efficiency significantly.
  • Coordinated onboarding processes by preparing essential materials for new staff.
  • Executed precise data entry, ensuring all information entered into systems was accurate.

Customer Service Associate

Jacob's Well Ministries
Poplarville
01.2019 - 06.2019
  • Managed all medical admissions to ensure seamless patient integration.
  • Coordinated patient transport to medical appointments for optimal care access.
  • Maintained comprehensive records of medical appointments for accurate tracking.
  • Facilitated communication between Jacobs Well and healthcare providers to enhance service delivery.

Cashier/Crew member

Hardee's
Poplarville
05.2018 - 01.2019
  • Provided exceptional customer service in fast-paced environment.
  • Executed cashier transactions efficiently and accurately.
  • Supported food preparation and bagging processes to enhance workflow.
  • Performed basic crew member duties to maintain operational standards.

Customer service manager

Jacob's Well Ministries Inc
Picayune
08.2017 - 04.2018
  • Managed over 10 employees to enhance team performance and productivity.
  • Oversaw customer service operations, ensuring high satisfaction levels.
  • Executed cashier and bagger duties with accuracy and efficiency.
  • Handled cash, check, credit, and debit deposits securely and promptly.
  • Opened and closed store, maintaining operational integrity.

Education

High School Diploma -

American School
Lansing, IL
04.2011

Skills

  • Client service excellence
  • Data management and organization
  • QuickBooks knowledge
  • Excel proficiency
  • Leadership and team collaboration
  • Cash handling expertise
  • Inventory oversight
  • Point of sale operations
  • Efficiency optimization
  • Detail-oriented approach

Timeline

Shift Leader

Love's Travel Shop
08.2023 - Current

Server

Fattys Seafood
10.2021 - 10.2023

Customer Service Representative

St. Tammany Box Company
06.2019 - 06.2022

Customer Service Associate

Jacob's Well Ministries
01.2019 - 06.2019

Cashier/Crew member

Hardee's
05.2018 - 01.2019

Customer service manager

Jacob's Well Ministries Inc
08.2017 - 04.2018

High School Diploma -

American School
Naomi Calamia