Na'Quan Strickland
Biloxi
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
Work History
Office Administrative Assistant
Health Care Medical Infusion Specialists
09.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed filing system, entered data and completed other clerical tasks.
- Handled sensitive patient information with utmost discretion, adhering to HIPAA guidelines at all times.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Assisted with billing procedures to ensure accurate invoicing and prompt payment from patients and insurance companies.
Compliance Coordinator
Catastrophe Management Solutions
09.2024 - 11.2024
- Preparing and submitting license applications, renewals, and necessary documentation for various permits and registrations
- Regularly reviewing company operations to ensure adherence to licensing requirements through audits, data analysis, and record-keeping
- Communicating compliance concerns to relevant stakeholders, including management, legal teams, and regulatory agencies
- Staying informed about relevant licensing regulations at the federal, state, and local levels to identify potential compliance risks
- Tracking license expiration dates and ensuring timely renewal processes.
- Managed multi-line phone system, expertly navigating between calls while maintaining a friendly demeanor.
Administrative Assistant
J&J Janitorial And Flooring
12.2023 - 09.2024
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Monitored and tracked budgets and expenses.
- Purchased and maintained office supplies.
- Responded to customer inquires by phone and email.
- Assisted with recruitment efforts, helping to identify qualified candidates for open positions within the team.
Customer Service Representative
American Queen Steamboat
02.2021 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Followed established procedures to enter and process data correctly.
Education
Diploma -
St. Martin High School
05.2015
Skills
- Compliance Monitoring
- Policy and Procedure Adherence
- Time Management
- Clerical Support
- Data entry
- Customer service
- Data management
- Customer relations
- Microsoft Excel
- Microsoft outlook
- Microsoft Word
- Telephone and Email Etiquette
- Organizational skills
Timeline
Office Administrative Assistant
Health Care Medical Infusion Specialists
09.2024 - Current
Compliance Coordinator
Catastrophe Management Solutions
09.2024 - 11.2024
Administrative Assistant
J&J Janitorial And Flooring
12.2023 - 09.2024
Customer Service Representative
American Queen Steamboat
02.2021 - 12.2023
Diploma -
St. Martin High School
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